Avaya 5410 Telephone

VoIP solutions: Avaya IP Office telephone systems

5410 Call Appearance Keys

Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=.

Avaya 5410 telephone display

Your System Administrator can change a call appearance key with:

  • A Bridged Appearance
    A bridged appearance key matches the status and operation of the Call Appearance Key on a pre-defined colleague’s telephone. Hence, you can pick-up, make and receive calls on behalf of your colleague.

  • A Line Appearance
    An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls.

  • Call Coverage Appearance
    A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The covered user does not need to be using call appearance keys. Hence, you can pick-up calls on behalf of your colleague.

  • A System Feature
    System Features, such as Abbreviated Dial (that automatically dials a frequently used number) can be set against key and/or dial pad digits.

 

All of the above can only be allocated to you by your System Administrator.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP Office Key and Lamp Operation manual.
 

CAUTIONS:

  1. Having more than two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.

  2. Although the System Administrator can replace the Call Appearance Keys with:

    • A Bridged Appearance

    • A Line Appearance

    • Call Coverage Appearance

    • System Features

This would severely restrict the use of features such as conference and transfer.

It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings.

System Features

System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two ‘self administrator’ features that will enable you to add System Features to your soft Function Keys. Refer to Overview of the Function Keys for details of the System Feature that can only be allocated to you by your System Administrator.

In addition, there are a number of System Features that you can always access yourself by the use of short codes. Refer to System Features Introduction for details of System Features that you can always access yourself by dialing short codes, e.g. *17 to listen to your VoiceMail messages.

Call Appearance/Function Key Icons

The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.

  • Incoming Call:
    A symbol next to a call appearance key indicates an incoming call.
    Pressing the adjacent key answers the call and puts any other current call on hold.

  • Connected:
    A symbol next to a call appearance key indicates that it is the currently connected call. The caller's telephone number (if available) is also shown.
    Pressing the adjacent key puts the call on hold. An H is also shown on the display.

  • On Hold:
    A symbol next to a call appearance key indicate a call on hold.
    Pressing the adjacent key takes the call off hold and puts any other current call on hold.

  • Function Active:
    The button to the left or right of the function key is active.


IP Office
Voice over IP Phone System
Telecommunications Consulting

Call 800-429-0077 for more information.

 

Authorized Avaya Business Partner

5410 Call Appearance

Business Phone System

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
info@carrollcommunications.com
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