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Assigning Automated Attendant Extensions

You can assign up to 10 Automated Attendant Extensions. An Automated Attendant Extension is one that sends the caller to one of the four Automated Attendants.
When you assign an extension as an Automated Attendant Extension, you are prompted to:
• Identify whether a telephone is associated with the extension. If a telephone is associated with the Automated Attendant Extension, calls transferred to that extension from the MERLIN Messaging System ring at the telephone and, if unanswered, are handled by an Automated Attendant.
If a telephone is not associated with the Automated Attendant Extension, calls transferred by the MERLIN Messaging System do not ring at a telephone, but go directly to the Automated Attendant Service.
• Administer a Directory Listing or Recorded Name. Users and callers can use up to a 10-letter Directory Listing to address or transfer calls. (In Release 1 or 1.1, up to a 4-letter Directory Listing is available.) The Automated Attendant Extension name can also be recorded.

Assigning Automated Attendant Extensions

 

Step
Programming Task

Touch-Tone Input

     
1 Log in to System Administration. [nnn]
0 #
[nnnnnn] #
9
     
2 Select Extension Administration. 2
     
3

Enter extension number.

[nnn] #
     
4 Assign Automated Attendant to this extension.

3

     
5 Enter Automated Attendant number for this extension. [1—4]
     
6 Choose one of the following:  
  • If a telephone is associated with this extension. 9 or
  • If a telephone is not associated with this extension. 6
     
7 Choose one of the following:  
  • Program Directory Listing or Recorded Name.
Go to Step 8.
 
  • Delete this extension. * 3
  • If finished administering this extension. * #
     
8 For Directory Listing or Recorded Name:  
  Select Directory Listing or Recorded Name, then do the following: 1
  • Select Record Name, then choose one of the following: 1
  – Listen to name. 1
 
  • If finished.
* #
  – Record name; then after recording, press 1 and choose one of the following: 2 [record name] 1
 
  • Approve name.
* # or
 
  • Play back recorded name.
2 3 or
 
  • Re-record name.
2 1 or
 
  • Delete name just recorded.
* 3
  – If finished recording a name. Return to Step7. * #
 
  • Select Directory Listing, then choose one of the following:
2
  – Enter Directory Listing, then choose one of the following: 1
  Enter up to first ten letters of name (in Release 1 or 1.1, enter up to first four letters of name). [nn nn nn nn nn nn nn nn nn nn] #
  Approve. * # or
  Re-enter. 1 or
 
  • Exit without changes.
* #
  If finished administering the Directory Listing. Return to Step 7. * #

 

Merlin Messaging Main

Assigning Automated Attendant Extensions

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