Programming the Call Answer Service Operator Extension
The Call Answer Service Operator Extension is the extension to which the
MERLIN Messaging System transfers calls in the following situations.
• In Automated Attendant Service, when the Dial 0/Timeout Action is set to
Call Answer Service Operator and:
– Caller presses 0.
– Caller makes no selection.
– Caller presses 0 while using the directory to transfer.
• In Voice Mail Service, when:
– User presses * 8 then 0.
– Caller presses 0 while using the directory to transfer.
• In Call Answer Service, when:
– Caller presses 0 or * 8 then 0 while the greeting is playing and the
extension does not have a Personal Operator.
– Mailbox is in Answer-Only mode without a Personal Operator and
caller presses 0 or * 8 then 0 during the five-second timeout
following the greeting.
– Caller presses 0 or * 8 then 0 before or after leaving a message in
a mailbox that does not have a Personal Operator.
– Caller presses 0 while using the directory to transfer.
The factory setting for the Call Answer Service Operator is 768. It is
recommended that you do not change the factory setting..
Programming the Call Answer Service Operator Extension
|
