Avaya business partner Virginia

T1 Lines

Programming the Call Answer Service Operator Extension

The Call Answer Service Operator Extension is the extension to which the MERLIN Messaging System transfers calls in the following situations.
• In Automated Attendant Service, when the Dial 0/Timeout Action is set to Call Answer Service Operator and:
– Caller presses 0.
– Caller makes no selection.
– Caller presses 0 while using the directory to transfer.
• In Voice Mail Service, when:
– User presses * 8 then 0.
– Caller presses 0 while using the directory to transfer.
• In Call Answer Service, when:
– Caller presses 0 or * 8 then 0 while the greeting is playing and the extension does not have a Personal Operator.
– Mailbox is in Answer-Only mode without a Personal Operator and caller presses 0 or * 8 then 0 during the five-second timeout following the greeting.
– Caller presses 0 or * 8 then 0 before or after leaving a message in a mailbox that does not have a Personal Operator.
– Caller presses 0 while using the directory to transfer. The factory setting for the Call Answer Service Operator is 768. It is recommended that you do not change the factory setting..

Programming the Call Answer Service Operator Extension

 

Step
Programming Task

Touch-Tone Input

     
1 Log in to System Administration. [nnn]
0 #
[nnnnnn] #
9
     
2 Select System Parameters. 1
     
3

Select Call Answer Service Operator.

3
     
4 Enter Call Answer Service Operator extension number.

[nnn] #

     

 

Merlin Messaging Main

Programming the Call Answer Service Operator Extension

Avaya IP Office| Partner Phone Systems |

IP Telephone Systems

 

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
Contact us
Copyright 2006 CarrollCommunications.com, All Rights Reserved.