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Programming the General Mailbox Owners

The MERLIN Messaging System provides four General Mailboxes–one for each Automated Attendant. The General Mailbox Extensions are 9991, 9992, 9993, and 9994. You cannot delete these extensions or change their phone status.
Automated Attendant Service calls are directed to the Automated Attendant’s General Mailbox when the Automated Attendant’s Dial 0/Timeout Action is set to record a message in the General Mailbox and:
• Caller does not make a selection from an Automated Attendant Service menu.
• Caller presses 0 while in Automated Attendant Service.
• Caller presses 0 while using the directory to transfer.
The General Mailbox Owner is the extension whose Message-Waiting light is turned on whenever a message is placed in the General Mailbox. The factory setting for the General Mailbox Owner is Extension 10. You can program a different General Mailbox Owner for each General Mailbox, or you can have the same owner for all the General Mailboxes.

Programming the General Mailbox Owners


Programming Task

Touch-Tone Input

1 Log in to System Administration. [nnn]
0 #
[nnnnnn] #
2 Select System Parameters. 1

Select General Mailbox Owners.

4 Enter Automated Attendant number.


5 Enter General Mailbox Owner extension number. [nnn] #
6 Repeat Steps 3 to 5 for each Automated


Merlin Messaging Main

Programming the General Mailbox Owners

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