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Programming the System Language Mode and System Language

The System Language is the language callers hear. It can be set to one of three languages: U.S. English, Latin American Spanish, or Canadian French. The System Language Mode can be set to Monolingual or Bilingual. When the System Language Mode is set to Monolingual, callers hear system prompts in one of the three languages (the language that is programmed as the System Language). When the System Language Mode is set to Bilingual, callers hear system prompts in two of the three languages. The first language the caller hears is the Primary Language. The Secondary Language is the alternate language the caller can hear by pressing * 1. When a system is in Bilingual mode, the
user includes in their personal greeting instructions for the caller to press * 1 to hear system prompts in the alternate language.

The System Language Mode and System Language(s) apply to all Automated Attendants. The factory setting is Monolingual mode, with U.S. English as the System Language. When the System Language Mode is set to Bilingual, the factory-set Primary Language is U.S. English and the factory-set Secondary Language is Latin American Spanish.

System Language is different from the System Administration Prompt Language. The System Administration Prompt Language is the language the System Administrator hears when they program the system. In addition, System Language is different from the Mailbox Language that is programmed for each Mailbox Extension. The Mailbox Language is the language the user hears when they call in to their voice mail.

Setting the System Language Mode

The factory-set System Language Mode for a new system is Monolingual. If you are programming a new system, follow this procedure if you want to change the mode to Bilingual.

 

Step
Programming Task

Touch-Tone Input

     
1 Log in to System Administration. [nnn]
0 #
[nnnnnn] #
9
     
2 Select System Parameters. 1
     
3

Select System Language Mode.

1
     
4 Select System Language.

2

     
5

If system is in Bilingual mode, go to Step 6. If
system is in Monolingual mode, choose one of
the following:
• Listen to System Language.

– Accept language. Monolingual procedure is complete.

• Modify System Language, then choose one of the following:

– U.S. English

– Latin American Spanish

– Canadian French

 Confirm language. Monolingual procedure is complete.

 Cancel update.

 

 

2

* # or

 

6

 

1 # or

2 # or

3 #

9 or

 

6

 

6

If system is in Bilingual mode, choose one of the following:
• Primary Language.
• Secondary Language.
• If finished.

1 or

2 or

* #

7 Choose one of the following:  
• Listen to System Language. 2
– Accept language. * # or
• Modify language, then choose one of the following: 6
– U.S. English 1 # or
– Latin American Spanish 2 # or
– Canadian French 3 # or
Confirm language. 9 or
Cancel update. 6
     
8 Repeat Steps 6 and 7 for Secondary Language.  
9 End Language Selection. * #

Setting the System Language

The factory-set System Language for a new system in Monolingual mode is U.S. English. If you are programming a new system, follow this procedure if you want to change the System Language to Latin American Spanish or Canadian French.
If the Language Mode has been changed to Bilingual, the factory-set Primary Language is U.S. English and the factory-set Secondary Language is Latin American Spanish. Follow this procedure if you want to change the Primary and/or Secondary System Languages from their default settings.

If you have not set a System Administration Prompt Language or Mailbox Language, changing the System Language will affect the System Administration Prompt Language and the Mailbox Language.

Step
Programming Task

Touch-Tone Input

     
1 Log in to System Administration. [nnn]
0 #
[nnnnnn] #
9
     
2 Select System Parameters. 1
     
3

Select System Language Mode.

1
     
4 Select Language Mode.

1

     
5

Select Bilingual.

2

     

 

 

Merlin Messaging Main

Selecting the System Administration Prompt
Language

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