Programming the System Language Mode and System
The System Language is the language callers hear. It can be set to one of three
languages: U.S. English, Latin American Spanish, or Canadian French. The
System Language Mode can be set to Monolingual or Bilingual. When the
System Language Mode is set to Monolingual, callers hear system prompts in
one of the three languages (the language that is programmed as the System
Language). When the System Language Mode is set to Bilingual, callers hear
system prompts in two of the three languages. The first language the caller hears
is the Primary Language. The Secondary Language is the alternate language
the caller can hear by pressing * 1. When a system is in Bilingual mode, the
user includes in their personal greeting instructions for the caller to press * 1 to
hear system prompts in the alternate language.
The System Language Mode and System Language(s) apply to all Automated
Attendants. The factory setting is Monolingual mode, with U.S. English as the
System Language. When the System Language Mode is set to Bilingual, the
factory-set Primary Language is U.S. English and the factory-set Secondary
Language is Latin American Spanish.
System Language is different from the System Administration Prompt Language.
The System Administration Prompt Language is the language the System
Administrator hears when they program the system. In addition, System
Language is different from the Mailbox Language that is programmed for each
Mailbox Extension. The Mailbox Language is the language the user hears when
they call in to their voice mail.
Setting the System Language Mode
The factory-set System Language Mode for a new system is Monolingual. If you
are programming a new system, follow this procedure if you want to change the
mode to Bilingual.