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Programming the Day or Night Main Menus

The Automated Attendant Service Day Main Menu is the top-level menu heard during the scheduled day hours when the business is open or during a temporary open schedule. From the Day Main Menu, callers can transfer to an extension, Centrex number, Hunt Group, Calling Group, or mailbox; hear a Submenu; or hear an Announcement. The Automated Attendant Service Night Main Menu is heard during the scheduled night hours when the business is closed or during a temporary closed schedule.
When you program a Day or Night Main Menu, you are prompted to:
• Specify the Automated Attendant number. The choices are [1– 4].
• Select the Day Main Menu or the Night Main Menu. Even if the Night Menu is identical to the Day Menu, you must program both if you plan to use both.
• Listen to the menu prompt and menu definition. Once you listen to the current definitions, you can decide which you want to modify.

• Modify the menu definition. This includes modifying the Selector Code Actions for the Selector Codes and the Dial 0/Timeout Action. Selector Codes are the choices on the menu. A Selector Code Action is what occurs when a choice is made from the menu.
– Factory settings for the Selector Code Actions for Selector Codes [1– 4] in the Day and Night Main Menus are set to Direct Extension Transfer.
– For each Day Main Menu, the factory-set Dial 0/Timeout Action is Transfer to Call Answer Service Operator.
– For each Night Main Menu, the factory-set Dial 0/Timeout Action is Record a Message in the General Mailbox.

For security purposes, delete all unused Selector Codes.

• Record a new menu prompt. If you make any changes to Selector Codes or to the Dial 0/Timeout Action, you may want to record a new menu prompt. The factory-set Day Main Menu prompt is, “Your call is being answered by PARTNER Messaging. Please enter the extension of the person you wish to reach. To transfer using the Directory, press star-two.
For assistance, press zero or wait on the line.” The factory-set Night Main Menu prompt is, “Your call is being answered by PARTNER Messaging. Please enter the extension of the person you wish to reach. To transfer using the Directory, press star-two. Otherwise, please wait.”
• Save the menu definition. You may use the existing menu prompt while saving any changes you have made to the menu definition.

Assigning Submenu 99
In Release 7.0 or later, when you program a Day or Night Main Menu, you can assign Submenu 99 which is a playable Directory of all extensions in the system (Mailbox, guest Mailbox, general Mailbox, Transfer-Only, Automated Attendant, and Fax). PARTNER Messaging automatically creates and maintains a system-wide Directory List and assigns this list to Submenu 99. Extensions are automatically added and deleted from the list when you add or delete extensions from the system. When you assign Submenu 99 to a selector code for a Day or Night Main Menu or Submenu, the system-wide Directory List plays as the
Submenu prompt. The name must be recorded for the name and extension to be heard when the Submenu prompt plays. If a name has not been recorded for an extension, after you or the Mailbox owner records a name, the name and extension is heard when the Submenu prompt plays. (Note, however, that when you administer the Directory List, you will hear all names and extensions that you have included in the list, even if a name has not been recorded for the
extension.) You cannot modify Submenu 99. The Selector Codes for Submenu 99 are
automatically set to allow direct extension transfers for the extensions whose names are recorded in the Directory Submenu. It will always announce the system-wide Directory List as its greeting. In addition to Submenu 99, you can create Submenus that play a customized
Directory List. To do this, you must:
1 Create the customized Directory List.

2 Create a Submenu that plays the customized Directory List.

Like Submenu 99, all Directory Submenus (Submenus with a customized Directory List assigned) must be assigned to a selector code for a Day or Night Main Menu or Submenu so the Directory List plays as the Submenu prompt. If you are using Submenu 99 or another Submenu that plays a customized Directory List, be sure to include a description of the directory for the selector code action in the recorded greeting for that Automated Attendant.

Programming Day or Night Main Menu

1 Log in to System Administration. 777
    0#
    [nnnnnn] #
    9
2 Select Automated Attendant. 3
3 Enter Automated Attendant number. [1– 4]
4 Select Day Menu or Night Menu. 1 or 2
5 Choose one of the following:  
  • Listen to menu. Go to Step 6. 2 or
  • Modify menu. Go to Step 7. 6
  • If finished. *#
6 Choose one of the following:  
  • Listen to menu prompt. If system is in Bilingual Mode: 1
  – Listen to menu prompt in Primary Language. 1 or
  – Listen to menu prompt in Secondary Language. 2
  – If finished. *#
  • Listen to menu definition. 2
  • If finished. *#
7 Choose one of the following:  
  • Enter Selector Code, then choose one of the following: [1– 9]
  – Modify Selector Code, then choose one of the following: 9
  ■ Selector Code Transfer. 1 + ext. number + # or
  ■ Play Submenu. (In Release 7.0 or later, assign Submenu 99 to play a system-wide Directory List or create a Submenu that plays a customized Directory List and assign it here.) 2 + submenu number + # or
  ■ Play Announcement. 3 + announce. number + # or
  ■ Direct Extension Transfer. 5 or
  ■ Mailbox Transfer. 6 + mailbox ext. number + # or
  ■ Centrex Transfer. After entering Centrex number, wait four seconds for the system prompt. Then choose one of the following: 7 + Centrex number
  – Enter remaining Centrex digits. 1 [nnn] or
  – If finished entering Centrex digits. *#
  • Confirm or cancel. 9 or 6
  ■ Delete Selector Code. *3 or
  ■ If finished (exit without changing Selector Code). *#
  – Keep current Selector Code. To modify another Selector Code, return to beginning of Step 7. 6
  • Select Dial 0/Timeout Action, then choose one of the following: 0
  – Change Dial 0/Timeout Action, then choose one of the following: 9
  ■ Transfer to Call Answer Service Operator. 0 or
  ■ Transfer to General Mailbox. 1 or
  ■ Disconnect. 2 or
  ■ Transfer to extension. 3 + ext. number + # or
  ■ Transfer to mailbox. 4 + mailbox ext. number + # or
  ■ If finished (exit without changing Dial 0/Timeout Action). *#
  – Keep current Dial 0/Timeout Action. Return to beginning of Step 7. 6
  • If finished modifying menu definition. *#
  You must continue with either Step 8 or Step 9 and follow the instructions to save the menu definition and menu prompts.  
8 If system is in Bilingual Mode, go to Step 9. If system is in Monolingual Mode, choose one of the following:  
  • Record a new prompt; then after recording, press 1 and choose one of the following: 1 [record new prompt] 1
  – Approve. Procedure is finished. *# or
  – Listen to prompt. (2)(3) or
  – Re-record prompt. Repeat Step 8. (2)(1) or
  – Delete recording. Repeat Step 8. *3
  • Use existing menu prompt and save menu definition changes. For Monolingual Mode, procedure is finished. #
9 If system is in Bilingual Mode, choose one of
the following:
 
  • Primary Language. 1 or
  • Secondary Language. 2 or
  • Save menu definition and menu prompt changes. #
10 Record a new prompt; then after recording, press 1 and choose one of the following: [record new prompt] 1
  • Approve. Return to Step 9. *# or
  • Listen to prompt. Then approve, listen, re-record, or delete. (2)(3) or
  • Re-record prompt. Repeat Step 10. (2)(1) or
  • Delete recording. Return to Step 9. *3

 

Avaya Partner Phone Equipment

Partner Phone System
Partner Telephones
Partner Expansion Modules
Programming Partner Messaging

Programming the Day or Night Main Menus

 

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