Avaya business partner

VoIP solutions: Avaya IP Office telephone systems





















System terminates recording before the user finishes

Busy signal when calling Voice Mail Service

Menu, Submenu, Announcement, or Personal Greeting is cut off

Messages cannot be left in a user’s voice mailbox

Calls are not being transferred properly

Message Waiting Light is not turning on and off

A user is unable to log in to Voice Mail Service

Message Lights not being turned on/off in a timely manner

Calls not being answered by the correct Automated Attendant

Outcalling is delayed

Outcalling to a pager is not working

Outcalling to a telephone is not working

System does not respond to entered digits

Unanswered transferred calls ring continuously

Call Answer Service takes too long to answer calls

Call Answer Service ends message while caller records

Message cannot be deposited in mailbox

User is unable to log in to Voice Mail Service

Date or time in message headers is incorrect

User cannot forward messages to another user

The PARTNER Messaging system is not answering calls

Caller cannot switch between Primary /Secondary Languages

Cannot understand language prompts

Outside callers who should receive Automated Attendant Service hear ringing, but the system does not answer

Outside callers hear silence, tones, or ringing during transfer

The Automated Attendant does not answer immediately

Caller is immediately informed that call is being transferred to the operator

Callers hear prompt that they cannot leave a message because this mailbox is full

Callers claim they are leaving messages in a mailbox, but the mailbox owner is not getting any messages, and their message waiting light is not being turned on

User complains they are receiving messages for another mailbox

Hearing messages in a different order; the newer messages before the older messages

You have added an extension to a Directory List, but the extension is not announced when the Directory Submenu plays (Release 7.0 or later)

User complains they cannot get Record-a-Call to work when a Record-a-Call button has been programmed on their PARTNER telephone

User complains recording of a call stopped before they pressed the Record-a-Call button or before the call ended

When playing a Directory Submenu, “the submenu prompt has not been recorded” is heard

 

Initially Logging in to System Administration

 

Initially Logging in to System Administration Changing a Directory Listing or Recorded Name
Selecting System Administration Prompt Language Change Maximum Message Length
Programming the System Language Mode Change Mailbox Size
Call Answer Service Operator extension Reinitialize MailBox or Mailbox Password
Programming the General Mailbox Owners Changing Outcalling Permission
Programming Maximum Extension Length Changing the Mailbox Language
Programming Extensions Changing Record-a-Call Message Length
Assigning Transfer- Only Extensions Changing the Phone Status
Assigning Automated Attendent Extensions Deleting a Mailbox Extension
Assigning Fax Extensions Phantom Mailboxes
Programming the Day or Night Main Menu Modify a Day or Night Main Menu
Creating Sub-Menus Modify a Submenu
Creating Sub-Menus to Play a Directory List Delete Submenu & Modifying/Deleting an Announcement
Creating Announcements Modifying / Deleting Line Ownership
Programming Schedule Options  
Programming Line Assignments Troubleshooting Partner Messaging page1
Assigning a fax extension to an Automated Attendent Troubleshooting Partner Messaging page 2
Setting Transfer Restrictions Troubleshooting Partner Messaging page 3
Setting Minimum Password Length Troubleshooting Partner Messaging page 4
Assigning Line Ownership Troubleshooting Partner Messaging page 5
Programming System Group Lists Troubleshooting Partner Messaging page 6
Programming Directory Lists Troubleshooting Partner Messaging page 7
Backing up the system to the Port Card Troubleshooting Partner Messaging page 8
  Troubleshooting Partner Messaging page 9
  Troubleshooting Partner Messaging page 10
  Troubleshooting Partner Messaging page 11
  Troubleshooting Partner Messaging page 12
   

 

Avaya Business Telephone Systems | Avaya IP Office |

Telephone Systems



Avaya Partner Phone System

Avaya one-X Quick Edition

Voice over IP Phone System

T1 Lines

 

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
info@carrollcommunications.com
Copyright 2008 CarrollCommunications.com, All Rights Reserved.