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Modifying a Day or Night Main Menu

Use this procedure to modify the Day or Night Main Menu prompt, the Selector
Codes, and the Dial 0/Timeout Action of an Automated Attendant Day or Night
Main Menu.

 

Modifying Day or Night Main Menu

1 Log in to System Administration. 777
    0#
    [nnnnnn] #
    9
2 Select Automated Attendant. 3
3 Enter Automated Attendant number. [1– 4]
4 Choose one of the following:  
  • Day Menu. 1 or
  • Night Menu. 2
5 Select Modify the Menu. 6
6 If you want to modify a Selector Code, enter Selector Code number. Otherwise, go to Step 8. [1–9]
7 Modify Selector Code. Then choose one of the following Selector Code Actions: 9
  • Selector Code Transfer. 1 + ext. number + # or
  • Play Submenu. 2 + submenu number + # or
  • Play Announcement. 3 + announce. number + # or
  • Direct Extension Transfer. 5 or
  • Mailbox Transfer. 6 + mailbox ext. number + # or
  • Centrex Transfer. After entering Centrex number, wait four seconds for the system prompt. Then choose one of the following: 7 + Centrex number
  – Enter remaining Centrex digits. 1 [nnnn] or
  – If finished entering Centrex digits. *#
  ■ Confirm or cancel. 9 or 6
  • Delete Selector Code. *3
  To modify another Selector Code, return to
beginning of Step 7.
 
8 If you want to modify the Dial 0/Timeout Action, perform this step. Otherwise, go to Step 10. 0
9 Change Dial 0/Timeout Action, then choose one of the following actions: 9
  • Transfer to Call Answer Service Operator. 0 or
  • Transfer to General Mailbox. 1 or
  • Disconnect. 2 or
  • Transfer to extension. 3 + ext. number + # or
  • Transfer to mailbox. 4 + mailbox ext. number + # or
  • If finished. *#
10 If finished modifying menu definition. *#
  You must continue with either Step 11 or Step 12 and follow the instructions to save the menu definition and menu prompts.  
11 If system is in Bilingual Mode, go to Step 12. If system is in Monolingual Mode, choose one of the following:  
  • Record a new prompt; then after recording, press 1 and choose one of the following: 1 [record new prompt] 1
  – Approve. Procedure is finished. *# or
  – Listen to prompt. (2)(3) or
  – Re-record prompt. Repeat Step 11. (2)(1) or
  – Delete recording. Repeat Step 11. *3
  • Use existing menu prompt and save menu definition changes. For Monolingual Mode, procedure is finished. #
12 If system is in Bilingual Mode, choose one of the following:  
  • Primary Language. 1 or
  • Secondary Language. 2 or
  • Save menu definition and menu prompt changes. #
13 Record a new prompt; then after recording, press 1 and choose one of the following: [record new prompt] 1
  • Approve. Return to Step 12. *# or
  • Listen to prompt. Then approve, listen, re-record or delete. (2)(3) or
  • Re-record prompt. Repeat Step 13. (2)(1) or
  • Delete recording. Return to Step 12. *3
     

 

Use this procedure to modify the Day or Night Main Menu prompt, the Selector
Codes, and the Dial 0/Timeout Action of an Automated Attendant Day or Night
Main Menu.

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Modifying a Day or Night Main Menu

 

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