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System terminates recording before the user finishes

Busy signal when calling Voice Mail Service

Menu, Submenu, Announcement, or Personal Greeting is cut off

Messages cannot be left in a user’s voice mailbox

Calls are not being transferred properly

Message Waiting Light is not turning on and off

A user is unable to log in to Voice Mail Service

Message Lights not being turned on/off in a timely manner

Calls not being answered by the correct Automated Attendant

Outcalling is delayed

Outcalling to a pager is not working

Outcalling to a telephone is not working

System does not respond to entered digits

Unanswered transferred calls ring continuously

Call Answer Service takes too long to answer calls

Call Answer Service ends message while caller records

Message cannot be deposited in mailbox

User is unable to log in to Voice Mail Service

Date or time in message headers is incorrect

User cannot forward messages to another user

The PARTNER Messaging system is not answering calls

Caller cannot switch between Primary /Secondary Languages

Cannot understand language prompts

Outside callers who should receive Automated Attendant Service hear ringing, but the system does not answer

Outside callers hear silence, tones, or ringing during transfer

The Automated Attendant does not answer immediately

Caller is immediately informed that call is being transferred to the operator

Callers hear prompt that they cannot leave a message because this mailbox is full

Callers claim they are leaving messages in a mailbox, but the mailbox owner is not getting any messages, and their message waiting light is not being turned on

User complains they are receiving messages for another mailbox

Hearing messages in a different order; the newer messages before the older messages

You have added an extension to a Directory List, but the extension is not announced when the Directory Submenu plays (Release 7.0 or later)

User complains they cannot get Record-a-Call to work when a Record-a-Call button has been programmed on their PARTNER telephone

User complains recording of a call stopped before they pressed the Record-a-Call button or before the call ended

When playing a Directory Submenu, “the submenu prompt has not been recorded” is heard

 

Trouble Shooting Guide Partner Messaging

 

PROBLEM:

System terminates recording of a name, greeting, message, or an Automated Attendant Main Menu, Submenu or Announcement before the user finishes.

  Possible Cause Corrective Action
  Recording may have reached the time limit set for it. Be sure the recording does not exceed the time limit, then re-record it.
     
  Speaker’s voice sounded like a Touch-Tone digit. Re-record the message.
     

PROBLEM:

Caller hears a busy signal when calling into Voice Mail Service.

  Possible Cause Corrective Action
  All ports are in use or maintenance is being performed on the PARTNER Messaging module. Try again later. If the condition persists, call Carroll Communications at 732-751-0101.
     

PROBLEM:

The first part of a Menu, Submenu, Announcement, or Personal Greeting is cut off.

  Possible Cause Corrective Action
  You may have begun recording too early. Re-record, speaking after the beep ends.
     

PROBLEM:

Messages cannot be left in a user’s voice mailbox.

  Possible Cause Corrective Action
  Voice mailbox is full or system is full. Delete messages that are no longer needed from the mailbox.
  Mailbox is set for Answer-Only Mode. Set mailbox for Record Mode.

 

Mailbox Sizes range from 5 to 180 minutes or 120 messages. The message capacity of PARTNER Messaging is 100 hours. If a user frequently hears “Mailbox 80% Full” or “Mailbox Full,” the System Manager may want to increase the storage size of the user’s voice mailbox.

 

Avaya Partner Phone Equipment

Partner Phone Systems
Partner Phones
Partner Expansion Modules
Programming Partner Messaging

Trouble Shooting Guide Partner Messaging

 

Merlin Magix | Avaya IP Office |

Avaya Telephone Systems

 

Business Telephone Systems

Avaya one-X Quick Edition

Voice over IP Phone System

T1 Lines

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
info@carrollcommunications.com
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