System terminates recording before the user finishes
Busy signal when calling Voice Mail Service
Menu, Submenu, Announcement, or Personal Greeting is cut off
Messages cannot be left in a user’s voice mailbox
Calls are not being transferred properly
Message Waiting Light is not turning on and off
A user is unable to log in to Voice Mail Service
Message Lights not being turned on/off in a timely manner
Calls not being answered by the correct Automated Attendant
Outcalling to a pager is not working
Outcalling to a telephone is not working
System does not respond to entered digits
Unanswered transferred calls ring continuously
Call Answer Service takes too long to answer calls
Call Answer Service ends message while caller records
Message cannot be deposited in mailbox
User is unable to log in to Voice Mail Service
Date or time in message headers is incorrect
User cannot forward messages to another user
The PARTNER Messaging system is not answering calls
Caller cannot switch between Primary /Secondary Languages
Cannot understand language prompts
Outside callers hear silence, tones, or ringing during transfer
The Automated Attendant does not answer immediately
Caller is immediately informed that call is being transferred to the operator
Callers hear prompt that they cannot leave a message because this mailbox is full
User complains they are receiving messages for another mailbox
Hearing messages in a different order; the newer messages before the older messages
When playing a Directory Submenu, “the submenu prompt has not been recorded” is heard
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| Possible Cause | Corrective Action | |
| Recording may have reached the time limit set for it. | Be sure the recording does not exceed the time limit, then re-record it. | |
| Speaker’s voice sounded like a Touch-Tone digit. | Re-record the message. | |
PROBLEM: Caller hears a busy signal when calling into Voice Mail Service. |
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| Possible Cause | Corrective Action | |
| All ports are in use or maintenance is being performed on the PARTNER Messaging module. | Try again later. If the condition persists, call Carroll Communications at 732-751-0101. | |
PROBLEM: The first part of a Menu, Submenu, Announcement, or Personal Greeting is cut off. |
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| Possible Cause | Corrective Action | |
| You may have begun recording too early. | Re-record, speaking after the beep ends. | |
PROBLEM: Messages cannot be left in a user’s voice mailbox. |
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| Possible Cause | Corrective Action | |
| Voice mailbox is full or system is full. | Delete messages that are no longer needed from the mailbox. | |
| Mailbox is set for Answer-Only Mode. | Set mailbox for Record Mode. | |
Mailbox Sizes range from 5 to 180 minutes or 120 messages. The message capacity of PARTNER Messaging is 100 hours. If a user frequently hears “Mailbox 80% Full” or “Mailbox Full,” the System Manager may want to increase the storage size of the user’s voice mailbox.
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