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System terminates recording before the user finishes

Busy signal when calling Voice Mail Service

Menu, Submenu, Announcement, or Personal Greeting is cut off

Messages cannot be left in a user’s voice mailbox

Calls are not being transferred properly

Message Waiting Light is not turning on and off

A user is unable to log in to Voice Mail Service

Message Lights not being turned on/off in a timely manner

Calls not being answered by the correct Automated Attendant

Outcalling is delayed

Outcalling to a pager is not working

Outcalling to a telephone is not working

System does not respond to entered digits

Unanswered transferred calls ring continuously

Call Answer Service takes too long to answer calls

Call Answer Service ends message while caller records

Message cannot be deposited in mailbox

User is unable to log in to Voice Mail Service

Date or time in message headers is incorrect

User cannot forward messages to another user

The PARTNER Messaging system is not answering calls

Caller cannot switch between Primary /Secondary Languages

Cannot understand language prompts

Outside callers who should receive Automated Attendant Service hear ringing, but the system does not answer

Outside callers hear silence, tones, or ringing during transfer

The Automated Attendant does not answer immediately

Caller is immediately informed that call is being transferred to the operator

Callers hear prompt that they cannot leave a message because this mailbox is full

Callers claim they are leaving messages in a mailbox, but the mailbox owner is not getting any messages, and their message waiting light is not being turned on

User complains they are receiving messages for another mailbox

Hearing messages in a different order; the newer messages before the older messages

You have added an extension to a Directory List, but the extension is not announced when the Directory Submenu plays (Release 7.0 or later)

User complains they cannot get Record-a-Call to work when a Record-a-Call button has been programmed on their PARTNER telephone

User complains recording of a call stopped before they pressed the Record-a-Call button or before the call ended

When playing a Directory Submenu, “the submenu prompt has not been recorded” is heard

 

Trouble Shooting Guide Partner Messaging

 

PROBLEM:

Outside callers hear silence, tones, or ringing during transfer.

  Possible Cause Corrective Action
  Music-On-Hold is not set up on the communications system.

Program Music-On-Hold (#602) for the communications system.

     

PROBLEM:

The Automated Attendant does not answer immediately.

  Possible Cause Corrective Action
  The VMS Hunt Delay feature on the communications system has been set up to send calls to PARTNER Messaging after a delay.

PARTNER ACS Release 3.0 or later: On the communications system, for each line, for both Day and Night Service, use the VMS Hunt Delay (#506) procedure to check that the number of rings is either set to 0, if you do not subscribe to Caller
ID service, or set to 2, if you do subscribe to Caller ID service. All other PARTNER communications systems: On
the communications system, check that the VMS Hunt Delay (#506) has been set to Immediate.

     
  All PARTNER Messaging ports are in use. (This is normal operation when all ports are in use.) If you have a 2-port or 4-port system, you can upgrade the system with more ports by replacing the Port Card with a 4-port or 6-port card, as appropriate.
If the systems’ users are using the Record-a-Call feature, each call being recorded uses one PARTNER Messaging port while the message is being recorded or listened to. If your system has four ports, you may want to
upgrade the system to six ports.
     
  One or more PARTNER Messaging extensions have not been assigned to Hunt Group 7. Verify in the communications system programming that all the PARTNER Messaging port extensions are assigned to Hunt Group 7.
• Refer to the appropriate planning form for your communications system to
determine the correct extension numbers for the PARTNER Messaging ports.
Then, on the communications system, use Hunt Group Extensions (#505)
programming to assign the port extensions to Hunt Group 7.
• If none of these corrective actions solve the problem, call your authorized
dealer, for help at 732-751-0101.

PROBLEM:

When a call is answered by PARTNER Messaging, the caller immediately is informed that the call is being transferred to the operator.
  Possible Cause Corrective Action
  One or more PARTNER Messaging extensions have not been assigned to Hunt Group 7.

Verify in the communications system programming that all the PARTNER Messaging port extensions are assigned to Hunt Group 7.
• Refer to the appropriate planning form for your communications system to
determine the correct extension numbers for the PARTNER Messaging ports.
Then, on the communications system, use Hunt Group Extensions (#505)
programming to assign the port extensions to Hunt Group 7.
• If none of these corrective actions solve the problem, call your authorized
dealer, for help at 732-751-0101.

     

 

Avaya Partner Phone Equipment

Avaya Partner Telephone Systems
Partner Phones
Partner Expansion Modules
Programming Partner Messaging

Trouble Shooting Guide Partner Messaging

 

Merlin Magix Telephone System | IP Office |

Office Telephone Systems

 

Business Telephone Systems

Avaya one-X Quick Edition Phone System

Voice over IP Phone Systems

T1 Lines

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
info@carrollcommunications.com
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