Avaya business partner Virginia

Telephone Systems Virginia





















System terminates recording before the user finishes

Busy signal when calling Voice Mail Service

Menu, Submenu, Announcement, or Personal Greeting is cut off

Messages cannot be left in a user’s voice mailbox

Calls are not being transferred properly

Message Waiting Light is not turning on and off

A user is unable to log in to Voice Mail Service

Message Lights not being turned on/off in a timely manner

Calls not being answered by the correct Automated Attendant

Outcalling is delayed

Outcalling to a pager is not working

Outcalling to a telephone is not working

System does not respond to entered digits

Unanswered transferred calls ring continuously

Call Answer Service takes too long to answer calls

Call Answer Service ends message while caller records

Message cannot be deposited in mailbox

User is unable to log in to Voice Mail Service

Date or time in message headers is incorrect

User cannot forward messages to another user

The PARTNER Messaging system is not answering calls

Caller cannot switch between Primary /Secondary Languages

Cannot understand language prompts

Outside callers who should receive Automated Attendant Service hear ringing, but the system does not answer

Outside callers hear silence, tones, or ringing during transfer

The Automated Attendant does not answer immediately

Caller is immediately informed that call is being transferred to the operator

Callers hear prompt that they cannot leave a message because this mailbox is full

Callers claim they are leaving messages in a mailbox, but the mailbox owner is not getting any messages, and their message waiting light is not being turned on

User complains they are receiving messages for another mailbox

Hearing messages in a different order; the newer messages before the older messages

You have added an extension to a Directory List, but the extension is not announced when the Directory Submenu plays (Release 7.0 or later)

User complains they cannot get Record-a-Call to work when a Record-a-Call button has been programmed on their PARTNER telephone

User complains recording of a call stopped before they pressed the Record-a-Call button or before the call ended

When playing a Directory Submenu, “the submenu prompt has not been recorded” is heard

 

Trouble Shooting Guide Partner Messaging

 

PROBLEM:

Callers hear prompt that they cannot leave a message because this mailbox is full.

  Possible Cause Corrective Action
 

If this is a Phantom Mailbox
(Release 6.0 or later):
• The destination mailbox may have its Call Answer Mode set to Answer-Only.
• The number of messages in the destination mailbox may have exceeded its assigned capacity.

• Set the Call Answer Mode for the destination mailbox to Record Mode.

• Delete old, unneeded messages in the destination mailbox. Then increase the maximum number of minutes assigned to the destination mailbox. See “Changing the Mailbox Size

     
 

If this mailbox is administered as an Auto-Copy mailbox (Release 6.0 or later):
• The Auto-Copy originator mailbox and/or the destination mailbox may have the Call Answer Mode set to Answer-Only.
• The number of messages in the Auto-Copy originator mailbox and/or the destination mailbox may be close to or exceeding the maximum number of minutes assigned to them.

• Auto-Copy mailbox owner and destination mailbox owner should change their Call Answer Mode to Record Mode.

• Auto-Copy mailbox owner and destination mailbox owner should delete old, unneeded messages from their mailbox. Then increase the maximum number of minutes assigned to the Auto-Copy originator mailbox and/or destination mailbox. See “Changing the Mailbox Size

PROBLEM:

Callers claim they are leaving messages in a mailbox, but the mailbox owner is not getting any messages, and their message waiting light is not being turned on.

  Possible Cause Corrective Action
  The mailbox may be administered as a Phantom Mailbox (Release 6.0 or later)..

Remove Phantom Mailbox status from the mailbox configuration. See “Removing the Phantom Mailbox Status
from a Mailbox Extension
”.

     

PROBLEM:

User complains they are receiving messages for another mailbox.
  Possible Cause Corrective Action
  User’s mailbox may be assigned as a destination mailbox for a Phantom Mailbox or Auto-Copy originator’s mailbox (Release 6.0 or later).

Reinitialize the user’s mailbox. See “Reinitializing a Mailbox” on page 137. This will remove the mailbox as a destination for a Phantom Mailbox or for an Auto-Copy originator mailbox.

     

PROBLEM:

Mailbox owner complains they are hearing their messages in a different order; the newer messages before the older messages.
  Possible Cause Corrective Action
  User has set their message retrieval order to Last In–First Out (Release 6.0 or later).

User should log in to their mailbox and press 911.

     

 

Avaya Partner Phone Equipment

Avaya Partner Telephone Systems
Partner Phones
Partner Expansion Modules
Programming Partner Messaging

Trouble Shooting Guide Partner Messaging

 

Merlin Magix| Avaya IP Office |

Telephone Systems

 

Business Telephone Systems

Avaya one-X

Voice over IP Phone System

T1 Lines

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
info@carrollcommunications.com
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