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Avaya Business Telephone Systems Geogia

System terminates recording before the user finishes

Busy signal when calling Voice Mail Service

Menu, Submenu, Announcement, or Personal Greeting is cut off

Messages cannot be left in a user’s voice mailbox

Calls are not being transferred properly

Message Waiting Light is not turning on and off

A user is unable to log in to Voice Mail Service

Message Lights not being turned on/off in a timely manner

Calls not being answered by the correct Automated Attendant

Outcalling is delayed

Outcalling to a pager is not working

Outcalling to a telephone is not working

System does not respond to entered digits

Unanswered transferred calls ring continuously

Call Answer Service takes too long to answer calls

Call Answer Service ends message while caller records

Message cannot be deposited in mailbox

User is unable to log in to Voice Mail Service

Date or time in message headers is incorrect

User cannot forward messages to another user

The PARTNER Messaging system is not answering calls

Caller cannot switch between Primary /Secondary Languages

Cannot understand language prompts

Outside callers who should receive Automated Attendant Service hear ringing, but the system does not answer

Outside callers hear silence, tones, or ringing during transfer

The Automated Attendant does not answer immediately

Caller is immediately informed that call is being transferred to the operator

Callers hear prompt that they cannot leave a message because this mailbox is full

Callers claim they are leaving messages in a mailbox, but the mailbox owner is not getting any messages, and their message waiting light is not being turned on

User complains they are receiving messages for another mailbox

Hearing messages in a different order; the newer messages before the older messages

You have added an extension to a Directory List, but the extension is not announced when the Directory Submenu plays (Release 7.0 or later)

User complains they cannot get Record-a-Call to work when a Record-a-Call button has been programmed on their PARTNER telephone

User complains recording of a call stopped before they pressed the Record-a-Call button or before the call ended

When playing a Directory Submenu, “the submenu prompt has not been recorded” is heard


Trouble Shooting Guide Partner Messaging



Calls are not being transferred properly.

  Possible Cause Corrective Action
  Automated Attendant Service may not be administered properly.

Make sure the menu prompt matches the programmed Selector Codes.

If the problem involves the Call Answer Service Operator, be sure the proper extension has been designated as the Call Answer Service Operator.

  The Phone Status for the extension is set to No. (i.e., the extension does not have a phone.) Change the Phone Status to Yes (i.e., the extension has a phone).


Message Waiting Light is not turning on and off.

  Possible Cause Corrective Action
  The Phone Status for the extension is set to No (i.e., the extension does not have a phone). This is a normal operation. If Message Waiting Light activation is desired, change the Phone Status for this extension to Yes (i.e., the extension has a phone).
  The Message Waiting Light on the phone is broken.

From a system phone, check the Message Waiting Light:

• Go off-hook on the extension.
• Enter feature 09 followed by the extension number to turn the light on.
• Enter feature 10 followed by the extension number to turn the light off.
• If the light is defective, replace the telephone.

  The extension has a mailbox and is also a General Mailbox Owner for one or more General Mailboxes. The Message Waiting Light will remain on if there are only new messages in either the extension's mailbox or in any of the General Mailboxes for which the extension is the owner. Check the extension's mailbox and any General Mailboxes owned by the extension for new messages.


A user is unable to log in to Voice Mail Service.

  Possible Cause Corrective Action
  Password may be incorrect. Check to see that the password is correct. If the user has forgotten the password, log in to PARTNER Messaging as the System Manager and reinitialize the Mailbox Password.
  Someone else is already logged in to that mailbox. Only one person can log in to a mailbox at a time. Change the Mailbox Password to prevent unauthorized use.


Avaya Partner Phone Equipment

Partner Phone Systems
Partner Phones
Partner Expansion Modules
Programming Partner Messaging

Trouble Shooting Guide Partner Messaging


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Avaya Telephone Systems


Business Telephone Systems

Avaya one-X Quick Edition

Voice over IP Phone System

T1 Lines

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