Avaya business partner Virginia

Avaya Business Telephone Systems Virgina





















System terminates recording before the user finishes

Busy signal when calling Voice Mail Service

Menu, Submenu, Announcement, or Personal Greeting is cut off

Messages cannot be left in a user’s voice mailbox

Calls are not being transferred properly

Message Waiting Light is not turning on and off

A user is unable to log in to Voice Mail Service

Message Lights not being turned on/off in a timely manner

Calls not being answered by the correct Automated Attendant

Outcalling is delayed

Outcalling to a pager is not working

Outcalling to a telephone is not working

System does not respond to entered digits

Unanswered transferred calls ring continuously

Call Answer Service takes too long to answer calls

Call Answer Service ends message while caller records

Message cannot be deposited in mailbox

User is unable to log in to Voice Mail Service

Date or time in message headers is incorrect

User cannot forward messages to another user

The PARTNER Messaging system is not answering calls

Caller cannot switch between Primary /Secondary Languages

Cannot understand language prompts

Outside callers who should receive Automated Attendant Service hear ringing, but the system does not answer

Outside callers hear silence, tones, or ringing during transfer

The Automated Attendant does not answer immediately

Caller is immediately informed that call is being transferred to the operator

Callers hear prompt that they cannot leave a message because this mailbox is full

Callers claim they are leaving messages in a mailbox, but the mailbox owner is not getting any messages, and their message waiting light is not being turned on

User complains they are receiving messages for another mailbox

Hearing messages in a different order; the newer messages before the older messages

You have added an extension to a Directory List, but the extension is not announced when the Directory Submenu plays (Release 7.0 or later)

User complains they cannot get Record-a-Call to work when a Record-a-Call button has been programmed on their PARTNER telephone

User complains recording of a call stopped before they pressed the Record-a-Call button or before the call ended

When playing a Directory Submenu, “the submenu prompt has not been recorded” is heard

 

Trouble Shooting Guide Partner Messaging

 

PROBLEM:

Message Waiting Lights are not being turned on/off in a timely manner.

  Possible Cause Corrective Action
  If only one Message Waiting Light is affected, the LED on the telephone set may be defective.

From a system phone, check the Message Waiting Light:

• Go off-hook on the extension.
• Enter feature 09 followed by the extension number to turn the Message Waiting Light on.
• Enter feature 10 followed by the extension number to turn the Message Waiting Light off.
• If the light is defective, replace the telephone.

     
  There is heavy call traffic and/or Outcalling usage on PARTNER Messaging. The Outcalling port(s) is also used in Call Handling. If your
system performs heavy Outcalling or has heavy call volume, the port(s) may frequently be unavailable for Message Waiting Light
activation/deactivation.
You may need to add more ports or reduce the frequency of Outcalling.
     
  Message Waiting Light remains lit if there are any new messages in the mailbox. Once the user listens to all new essages, the Message Waiting Light goes off.
     
  Message Waiting Light may be indicating that there is a message in the General Mailbox. If the user is the General Mailbox Owner, check the General Mailbox and listen to all new messages.

PROBLEM:

Calls are not being answered by the correct Automated Attendant.

  Possible Cause Corrective Action
  The line may be assigned to the wrong utomated Attendant. Check PARTNER Messaging Line Assignments. Make necessary corrections.
     

PROBLEM:

Outcalling is delayed..

  Possible Cause Corrective Action
  There is heavy call traffic and/or Outcalling volume on PARTNER Messaging. The Outcalling port(s) is also used in Call Handling. If your system performs heavy Outcalling or has heavy call volume, the port(s) may frequently be unavailable for Outcalling. You may need to add more ports or reduce the frequency of Outcalling or Record-a-Call privileges.
     
  A line may not be available to place a call. If all lines are in use when the system attempts to Outcall, the Outcall does not go through. The system counts the attempt toward the total number of
attempts to be made during the specified time interval.
If the user’s Outcalling Schedule end time is reached before the remaining attempts, these attempts will not be made by the system. You may need to obtain more lines if the problem occurs
frequently.

 

Avaya Partner Phone Equipment

Partner Phone Systems
Partner Phones
Partner Expansion Modules
Programming Partner Messaging

Trouble Shooting Guide Partner Messaging

 

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Telephone Systems

 

Avaya Business Telephone Systems

Avaya one-X Quick Edition

Voice over IP Phone System

T1 Lines

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
info@carrollcommunications.com
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