System terminates recording before the user finishes
Busy signal when calling Voice Mail Service
Menu, Submenu, Announcement, or Personal Greeting is cut off
Messages cannot be left in a user’s voice mailbox
Calls are not being transferred properly
Message Waiting Light is not turning on and off
A user is unable to log in to Voice Mail Service
Message Lights not being turned on/off in a timely manner
Calls not being answered by the correct Automated Attendant
Outcalling to a pager is not working
Outcalling to a telephone is not working
System does not respond to entered digits
Unanswered transferred calls ring continuously
Call Answer Service takes too long to answer calls
Call Answer Service ends message while caller records
Message cannot be deposited in mailbox
User is unable to log in to Voice Mail Service
Date or time in message headers is incorrect
User cannot forward messages to another user
The PARTNER Messaging system is not answering calls
Caller cannot switch between Primary /Secondary Languages
Cannot understand language prompts
Outside callers hear silence, tones, or ringing during transfer
The Automated Attendant does not answer immediately
Caller is immediately informed that call is being transferred to the operator
Callers hear prompt that they cannot leave a message because this mailbox is full
User complains they are receiving messages for another mailbox
Hearing messages in a different order; the newer messages before the older messages
When playing a Directory Submenu, “the submenu prompt has not been recorded” is heard
|
||
| Possible Cause | Corrective Action | |
| If only one Message Waiting Light is affected, the LED on the telephone set may be defective. | From a system phone, check the Message Waiting Light: • Go off-hook on the extension. |
|
| There is heavy call traffic and/or Outcalling usage on PARTNER Messaging. The Outcalling port(s) is also used
in Call Handling. If your system performs heavy Outcalling or has heavy call volume, the port(s) may frequently be unavailable for Message Waiting Light activation/deactivation. |
You may need to add more ports or reduce the frequency of Outcalling. | |
| Message Waiting Light remains lit if there are any new messages in the mailbox. | Once the user listens to all new essages, the Message Waiting Light goes off. | |
| Message Waiting Light may be indicating that there is a message in the General Mailbox. | If the user is the General Mailbox Owner, check the General Mailbox and listen to all new messages. | |
PROBLEM: Calls are not being answered by the correct Automated Attendant. |
||
| Possible Cause | Corrective Action | |
| The line may be assigned to the wrong utomated Attendant. | Check PARTNER Messaging Line Assignments. Make necessary corrections. | |
PROBLEM: Outcalling is delayed.. |
||
| Possible Cause | Corrective Action | |
| There is heavy call traffic and/or Outcalling volume on PARTNER Messaging. The Outcalling port(s) is also used in Call Handling. If your system performs heavy Outcalling or has heavy call volume, the port(s) may frequently be unavailable for Outcalling. | You may need to add more ports or reduce the frequency of Outcalling or Record-a-Call privileges. | |
| A line may not be available to place a call. | If all lines are in use when the system attempts to Outcall, the
Outcall does not go through. The
system counts the attempt
toward the total number of attempts to be made during the specified time interval. If the user’s Outcalling Schedule end time is reached before the remaining attempts, these attempts will not be made by the system. You may need to obtain more lines if the problem occurs frequently. |
|
|
||