Avaya business partner North Carolina

Avaya Business Telephone Systems North Carolina





















System terminates recording before the user finishes

Busy signal when calling Voice Mail Service

Menu, Submenu, Announcement, or Personal Greeting is cut off

Messages cannot be left in a user’s voice mailbox

Calls are not being transferred properly

Message Waiting Light is not turning on and off

A user is unable to log in to Voice Mail Service

Message Lights not being turned on/off in a timely manner

Calls not being answered by the correct Automated Attendant

Outcalling is delayed

Outcalling to a pager is not working

Outcalling to a telephone is not working

System does not respond to entered digits

Unanswered transferred calls ring continuously

Call Answer Service takes too long to answer calls

Call Answer Service ends message while caller records

Message cannot be deposited in mailbox

User is unable to log in to Voice Mail Service

Date or time in message headers is incorrect

User cannot forward messages to another user

The PARTNER Messaging system is not answering calls

Caller cannot switch between Primary /Secondary Languages

Cannot understand language prompts

Outside callers who should receive Automated Attendant Service hear ringing, but the system does not answer

Outside callers hear silence, tones, or ringing during transfer

The Automated Attendant does not answer immediately

Caller is immediately informed that call is being transferred to the operator

Callers hear prompt that they cannot leave a message because this mailbox is full

Callers claim they are leaving messages in a mailbox, but the mailbox owner is not getting any messages, and their message waiting light is not being turned on

User complains they are receiving messages for another mailbox

Hearing messages in a different order; the newer messages before the older messages

You have added an extension to a Directory List, but the extension is not announced when the Directory Submenu plays (Release 7.0 or later)

User complains they cannot get Record-a-Call to work when a Record-a-Call button has been programmed on their PARTNER telephone

User complains recording of a call stopped before they pressed the Record-a-Call button or before the call ended

When playing a Directory Submenu, “the submenu prompt has not been recorded” is heard

 

Trouble Shooting Guide Partner Messaging

 

PROBLEM:

Unanswered transferred calls ring continuously.

  Possible Cause Corrective Action
  In some areas, the telephone company does not provide a far-end disconnect signal. This causes the line to remain open even after the caller hangs up.

Assign VMS Coverage to all extensions in the system; this is especially important for extension 10. Also, make sure VMS Coverage is on at extension 10 at night when no one is around to manually
disconnect calls. When a call is sent to a voice mailbox for Call Answer Service, if PARTNER Messaging detects 15
consecutive seconds of silence, it will disconnect the call.

     

PROBLEM:

Unanswered transferred calls ring continuously.

  Possible Cause Corrective Action
  In some areas, the telephone company does not provide a far-end disconnect signal. This causes the line to remain open even after the caller hangs up. Assign VMS Coverage to all extensions in the system; this is especially important for extension 10. Also, make sure VMS Coverage is on at extension 10 at night when no one is around to manually
disconnect calls. When a call is sent to a voice mailbox for Call Answer Service, if PARTNER Messaging detects 15
consecutive seconds of silence, it will disconnect the call.
     

PROBLEM:

Call Answer Service takes too long to answer calls.

  Possible Cause Corrective Action
  The communications system setting for the number of times a call rings before being sent to PARTNER Messaging for VMS Coverage may be too long. For PARTNER Advanced Communication Systems Release 3.0 or later, the factory setting for VMS Coverage is 3 rings; it is set on a per extension basis. For all other PARTNER communication systems the factory setting for VMS Coverage is 3 rings; it is set once for all extensions.

Use the appropriate communications system programming procedure to decrease the number of rings before a call is sent for VMS Coverage.

Recommend that users program a Do Not Disturb button on their system phones. They should turn on the feature when they leave their desks or whenever they are too busy to answer calls. Calls to extensions with Do Not Disturb on are sent immediately to Call Answer Service.

     
  All ports are busy. If you have a 2-port or 4-port system, increase the number of ports. (PARTNER Messaging supports a maximum of six ports.)

 

Avaya Partner Phone Equipment

Avaya Partner Telephone Systems
Partner Phones
Partner Expansion Modules
Programming Partner Messaging

Trouble Shooting Guide Partner Messaging

 

Avaya Merlin Magix Phone System | IP Office |

Telephone Systems

 

Business Telephone Systems

Avaya one-X Quick Edition Telephone System

Voice over IP Telephone System

T1 Lines New Jersey

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
info@carrollcommunications.com
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