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Telephone Systems North Carolina





















System terminates recording before the user finishes

Busy signal when calling Voice Mail Service

Menu, Submenu, Announcement, or Personal Greeting is cut off

Messages cannot be left in a user’s voice mailbox

Calls are not being transferred properly

Message Waiting Light is not turning on and off

A user is unable to log in to Voice Mail Service

Message Lights not being turned on/off in a timely manner

Calls not being answered by the correct Automated Attendant

Outcalling is delayed

Outcalling to a pager is not working

Outcalling to a telephone is not working

System does not respond to entered digits

Unanswered transferred calls ring continuously

Call Answer Service takes too long to answer calls

Call Answer Service ends message while caller records

Message cannot be deposited in mailbox

User is unable to log in to Voice Mail Service

Date or time in message headers is incorrect

User cannot forward messages to another user

The PARTNER Messaging system is not answering calls

Caller cannot switch between Primary /Secondary Languages

Cannot understand language prompts

Outside callers who should receive Automated Attendant Service hear ringing, but the system does not answer

Outside callers hear silence, tones, or ringing during transfer

The Automated Attendant does not answer immediately

Caller is immediately informed that call is being transferred to the operator

Callers hear prompt that they cannot leave a message because this mailbox is full

Callers claim they are leaving messages in a mailbox, but the mailbox owner is not getting any messages, and their message waiting light is not being turned on

User complains they are receiving messages for another mailbox

Hearing messages in a different order; the newer messages before the older messages

You have added an extension to a Directory List, but the extension is not announced when the Directory Submenu plays (Release 7.0 or later)

User complains they cannot get Record-a-Call to work when a Record-a-Call button has been programmed on their PARTNER telephone

User complains recording of a call stopped before they pressed the Record-a-Call button or before the call ended

When playing a Directory Submenu, “the submenu prompt has not been recorded” is heard

 

Business Telephone Systems

Avaya one-X Quick Edition

Voice over IP Phone System

T1 Lines

 

Trouble Shooting Guide Partner Messaging

 

PROBLEM:

Date or time in message headers is incorrect.

  Possible Cause Corrective Action
  The day, date, or time programmed for the communications system is incorrect or PARTNER Messaging was not updated with the correct time.

Refer to System Date (#101), System Day (#102), or System Time (#103) in the Programming and Use guide for the communications system to check the day, date, or time settings. If the day, date, and time are correct, choose one of these procedures and re-enter the correct value. After one minute, this updates the day, date, and time on PARTNER Messaging. If message headers for new messages (i.e.,
messages that are received after the day, date, or time has been reset) are still incorrect, call 732-751-0101 for help.

     

PROBLEM:

User cannot forward messages to another user.

  Possible Cause Corrective Action
  The system is full or does not have enough space remaining to accommodate the message. The sender cannot forward the message until messages are deleted, freeing up message storage space.
     
  The message has been forwarded the maximum of 13 times. Verify the number of times the message has been forwarded.

PROBLEM:

The PARTNER Messaging system is not answering calls.
  Possible Cause Corrective Action
  All PARTNER Messaging ports are in use. (This is normal operation when all ports are in use.)

If you have a 2-port or 4-port system, you can upgrade the system with more ports by replacing the Port Card with a 4-port or 6-port card, as appropriate.
If the systems’ users are using the Record-a-Call feature, each call being recorded uses one PARTNER Messaging port while the message is being recorded or listened to. If your system has four ports, you may want to
upgrade the system to six ports.

     
  The Port Card is not installed, is not installed correctly, or is defective.

• If the Port Card is not installed, install it.
• Check that the Port Card is installed in Card Slot 1, the left-most PCMCIA card slot in the PARTNER Messaging
module. If the Port Card is in the incorrect slot, remove it, and install it in the correct slot.
• If a Port Card is installed in Card Slot 1, the left-most PCMCIA card slot, remove it from the PARTNER Messaging module and reinstall it in Card Slot 1, making sure it is connected
securely.
• If the Port Card is defective, it must be replaced. Call your authorized dealer or call the helpline at 732-751-0101.

     
  The PARTNER Messaging module is not seated correctly in the communications system carrier, or the module is defective. • If the System Status LED is not lit, power down the communications system, remove the PARTNER Messaging module and reseat the module in the communications system's
carrier. Make sure the Port Card is securely connected in Card Slot 1, then power on the communications system.
If the System Status LED does not light then the module may be defective. Call the helpline at 732-751-0101 for
help.
• If the System Status LED is red (other than for the instant in which the system is starting up), power down the communications system, remove the PARTNER Messaging module and reseat the module in the communications system’s carrier. Make sure the Port
Card is securely connected in Card Slot 1, then power on the communications system.
• If the System Status LED stays red for more than just an instant, then the module may be defective. Contact your
authorized Avaya dealer at 732-751-0101..
     
  None of the PARTNER Messaging extensions have been assigned to Hunt Group 7. Verify in the communications system programming that all the PARTNER Messaging port extensions are assigned to Hunt Group 7.
• Refer to the appropriate planning form for your communications system to
determine the correct extension numbers for the PARTNER Messaging ports.
Then, on the communications system, use Hunt Group Extensions (#505)
programming to assign the port extensions to Hunt Group 7.
• If none of these corrective actions solve the problem, call your authorized
dealer, for help at 732-751-0101.

 

Avaya Partner Phone Equipment

Avaya Partner Telephone Systems
Partner Phones
Partner Expansion Modules
Programming Partner Messaging

Trouble Shooting Guide Partner Messaging

 

Merlin Magix Telephone System | IP Office |

Telephone Systems

 

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
info@carrollcommunications.com
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