System terminates recording before the user finishes
Busy signal when calling Voice Mail Service
Menu, Submenu, Announcement, or Personal Greeting is cut off
Messages cannot be left in a user’s voice mailbox
Calls are not being transferred properly
Message Waiting Light is not turning on and off
A user is unable to log in to Voice Mail Service
Message Lights not being turned on/off in a timely manner
Calls not being answered by the correct Automated Attendant
Outcalling to a pager is not working
Outcalling to a telephone is not working
System does not respond to entered digits
Unanswered transferred calls ring continuously
Call Answer Service takes too long to answer calls
Call Answer Service ends message while caller records
Message cannot be deposited in mailbox
User is unable to log in to Voice Mail Service
Date or time in message headers is incorrect
User cannot forward messages to another user
The PARTNER Messaging system is not answering calls
Caller cannot switch between Primary /Secondary Languages
Cannot understand language prompts
Outside callers hear silence, tones, or ringing during transfer
The Automated Attendant does not answer immediately
Caller is immediately informed that call is being transferred to the operator
Callers hear prompt that they cannot leave a message because this mailbox is full
User complains they are receiving messages for another mailbox
Hearing messages in a different order; the newer messages before the older messages
When playing a Directory Submenu, “the submenu prompt has not been recorded” is heard
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| Possible Cause | Corrective Action | |
| The day, date, or time programmed for the communications system is incorrect or PARTNER Messaging was not updated with the correct time. | Refer to System Date (#101), System Day (#102), or System Time (#103) in the Programming and Use guide for the communications system to check the day, date, or time
settings. If the day, date, and
time are correct, choose one of
these procedures and re-enter
the correct value. After one
minute, this updates the day,
date, and time on PARTNER
Messaging. If message headers
for new messages (i.e., |
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PROBLEM: User cannot forward messages to another user. |
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| Possible Cause | Corrective Action | |
| The system is full or does not have enough space remaining to accommodate the message. | The sender cannot forward the message until messages are deleted, freeing up message storage space. | |
| The message has been forwarded the maximum of 13 times. | Verify the number of times the message has been forwarded. | |
PROBLEM: The PARTNER Messaging system is not answering calls. |
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| Possible Cause | Corrective Action | |
| All PARTNER Messaging ports are in use. (This is normal operation when all ports are in use.) | If you have a 2-port or 4-port system, you can upgrade the system with more ports by replacing the Port Card with a 4-port or 6-port card, as
appropriate. |
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| The Port Card is not installed, is not installed correctly, or is defective. | • If the Port Card is not installed, install it. |
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| The PARTNER Messaging module is not seated correctly in the communications system carrier, or the module is defective. | • If the System Status LED is not lit, power down the communications system, remove the PARTNER Messaging module and reseat the module in the
communications system's carrier. Make sure the Port Card is securely connected in Card Slot 1, then power on the communications system. If the System Status LED does not light then the module may be defective. Call the helpline at 732-751-0101 for help. • If the System Status LED is red (other than for the instant in which the system is starting up), power down the communications system, remove the PARTNER Messaging module and reseat the module in the communications system’s carrier. Make sure the Port Card is securely connected in Card Slot 1, then power on the communications system. • If the System Status LED stays red for more than just an instant, then the module may be defective. Contact your authorized Avaya dealer at 732-751-0101.. |
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| None of the PARTNER Messaging extensions have been assigned to Hunt Group 7. | Verify in the communications system programming that all the PARTNER Messaging port extensions are assigned to Hunt
Group 7. • Refer to the appropriate planning form for your communications system to determine the correct extension numbers for the PARTNER Messaging ports. Then, on the communications system, use Hunt Group Extensions (#505) programming to assign the port extensions to Hunt Group 7. • If none of these corrective actions solve the problem, call your authorized dealer, for help at 732-751-0101. |
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