Avaya business partner Puerto Rico

Central Telefonica Puerto Rico

Programming the Schedule Options

The Schedule Options control the Day and Night Service operation of the
Automated Attendants. The Schedule Options are:
• Administer the Schedule Controller – Determines which schedule the Automated Attendants follow–the Switch Mode, the Weekly Business Schedule, or a combination of both. The factory setting is to follow the Switch Mode.
• Administer the Weekly Business Schedule – If the Schedule Controller is set to follow the Weekly Business Schedule, or to follow both the Switch Mode and the Weekly Business Schedule, a Weekly Business Schedule must be programmed. The factory setting is “closed all days.”
• Administer the Temporary Schedule – Allows the Automated Attendants to operate in temporary closure or temporary open mode. The Temporary Schedule overrides both the Switch Mode and the Weekly Business Schedule. For each day with a temporary opening or temporary closing schedule, you specify the start and end time of the special schedule. During
other periods of that day, the Automated Attendant operates in the appropriate mode based on its Schedule Controller setting. The Temporary Schedule can be programmed for the current day and/or the following six days. It also can be cancelled anytime before or while the Temporary Schedule is in effect. The Temporary Schedule does not carry over from
week to week; it expires at the end of the day for which you created it.

Administering the Schedule Controller
The Schedule Controller determines which schedule the Automated Attendant follows—the Switch Mode, the Weekly Business Schedule, or a combination of both. If the Schedule Controller is set to follow both, when the Night Service button is pressed, the Automated Attendant operation changes to Night Service operation. When the Night Service button is pressed again, the Automated Attendant operation changes back to Day Service operation. These actions will override the business schedule until the next time that the business schedule
indicates a transition should occur. For example, assume the business schedule calls for the open period to be 9:00 AM to 5:00 PM. If the Night Service button is pressed at 4:55 PM, forcing a switch to Night Service operation and then the button is pressed again at 5:05
PM, forcing a switch back to Day Service operation, the Automated Attendant will not switch to the Night Service operation based on the Weekly Business Schedule until 5:00 PM the following day.

Administering Schedule Controller

1 Log in to System Administration. 777
    0#
    [nnnnnn] #
    9
2 Select Automated Attendant. 3
3 Enter Automated Attendant number. [1– 4]
4 Select Schedule Options. 5
5 Choose one of the following:  
  • Listen to Schedule Controller and schedule settings. 1
  • Administer Schedule Controller, then choose one of the following: 2
  – Follow Switch Mode. 1 or
  – Follow Weekly Business Schedule. 2 or
  – Follow Both. 3 or
  – If finished administering Schedule Controller. *#
  • If finished programming Schedule Options. *#
  Administering the Weekly Business Schedule  
  If the Schedule Controller is set to follow the Weekly Business Schedule, or to follow both the Switch Mode and the Weekly Business Schedule, a Weekly Business Schedule must be programmed.  
1 Log in to System Administration. 777
    0#
    [nnnnnn] #
    9
2 Select Automated Attendant. 3
3 Enter Automated Attendant number. [1– 4]
4 Select Schedule Options. 5
5 Choose one of the following:  
  • Select Weekly Business Schedule. 3
  • If finished. *#
6 Choose one of the following:  
  • Enter day to be administered as follows:  
  – Sunday 1 or
  – Monday 2 or
  – Tuesday 3 or
  – Wednesday 4 or
  – Thursday 5 or
  – Friday 6 or
  – Saturday 7 or
  – All days 9
  • If finished. *#
7 Choose one of the following:  
  • Open. Go to Step 8. 1
  • Closed. Return to Step 6. 2
  For the Weekly Business Schedule, if the schedule for the day is “closed,” time is not programmed. The Night Menu is in effect for the 24-hour period.  
  • If finished. *#
8 Enter opening time where: [hhmm] #
  hh = hour [00–23]
mm = minute [00–59]
 
  To administer a day as “open all day,” enter 0000 as the opening time and 2359 as the closing time.  
9 Enter closing time where: [hhmm] #
  hh = hour [00–23]
mm = minute [00–59]
 
10 Choose one of the following:  
  • Approve and save. Return to Step 6 to administer another day. *#
  • Re-enter. Return to Step 8. 1

 

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Programming the Schedule Options

 

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