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Programming the Call Answer Service Operator Extension

The Call Answer Service Operator extension is the extension to which PARTNER Messaging transfers calls in the following situations.
• In Automated Attendant Service, when the Dial 0/Timeout Action is set to Call Answer Service Operator and the:
– Caller presses 0 or presses *8 then 0.
– Caller makes no selection.
– Caller presses 0 while using the Directory to transfer.
• In Voice Mail Service, when the:
– User presses *8 then 0.
– User presses 0 while using the Directory to transfer.
• In Call Answer Service, when the:
– Extension does not have a Personal Operator and caller presses 0 or presses *8 then 0 while the greeting is playing.
– Mailbox is in Answer-Only Mode, the extension does not have a Personal Operator, and the caller presses 0 or presses *8 then 0 during the five-second timeout following the greeting.
– Caller presses 0 or presses *8 then 0 before or after leaving a message in a mailbox that does not have a Personal Operator.
– Caller presses 0 while using the Directory to transfer.

The factory setting for the Call Answer Service Operator is extension 10. It is recommended that you do not change the factory setting.

Programming the Call Answer Service Operator Extension

  1. Log in to System Administration. (777)+ (0#)+ ([nnnnnn] #) +(9)
  2. Select System Parameters. (1)
  3. Select Call Answer Service Operator. (3)
  4. Enter Call Answer Service Operator extension number. ([nn] #)

Avaya Partner Phone Equipment

Partner Phone System
Partner Telephones
Partner Expansion Modules
Programming Partner Messaging

 

Programming the Call Answer Service Operator Extension

 

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