Avaya business partner Caribbean Basin

Central Telefonica Caribe

Creating Submenus

An Automated Attendant Day or Night Main Menu is the first set of choices a caller hears. The Day or Night Main Menu provides nine options. If you need to provide more than nine, you must create a Submenu. From the Day or Night Main Menu, the caller can select the Submenu to hear additional choices. There can be up to 99 Submenus shared among four Automated Attendants. A Submenu can be assigned to one or more Automated Attendants. Each
Submenu can be up to two minutes long. The Submenu uses the same Dial 0/Timeout Action defined for the Day or Night Main Menu.
When you create a Submenu, you are prompted to:
• Specify the Automated Attendent number. Specify the Automated Attendant [1– 4] to which this Submenu belongs.
• Specify a Submenu number and create the Submenu. The choices are [1– 98]. In Release 7.0 or later, Submenu 99 is automatically created with the system-wide Directory List assigned.

• Create a Submenu to play a Directory List. The choices are [1– 98]. In Release 7.0 or later, you can create a Submenu that plays a customized Directory List.

• Listen to the Submenu prompt and menu definition. The factory settings indicate the prompt has not been recorded and the Selector Codes for the Submenu definition are not used. This step is not required when creating a new Submenu; it is useful when modifying an existing Submenu.
• Modify the Submenu. This option allows you to modify the Selector Code Actions. Selector Codes are the choices on the Submenu. Selector Code Actions indicate what happens when choices are made from the Submenu. The factory-set Selector Code assignments are “...not used.”
• Record new Submenu prompt. You must record a Submenu prompt. The factory-set Submenu prompt is, “The Submenu prompt has not been recorded.”

Creating Submenus

1 Log in to System Administration. 777
    0#
    [nnnnnn] #
    9
2 Select Automated Attendant. 3
3 Enter Automated Attendant number. [1– 4]
4 Select Submenus. 3
5 Enter Submenu number. [1– 98] #
6 If you want to listen to or modify an existing Submenu, go to Step 7. If you want to create a new Submenu, choose one of the
following:
 
  • Create Submenu. 9 or
  • Cancel. Return to Step 5. 6
7 Choose one of the following:  
  • Listen to Submenu. Go to Step 8. 2
  • Modify Submenu. Go to Step 10. 6
  • Delete Submenu. *3
  – Confirm deletion. 9 or
  – Cancel deletion. 6
  • Play a Directory List for Submenu. (Release 7.0 or later.) 1
  • If finished. Return to Step 5. *#
8 Choose one of the following:  
  • To listen to Submenu prompt. 1
  • To listen to Submenu definition. 2
  • If finished. Return to Step 7. *#
9 If system is in Bilingual Mode, choose one of the following:  
  • Listen to Submenu prompt in Primary Language. 1
  • Listen to Submenu prompt in Secondary Language. 2
  • If finished. Return to Step 8. *#
10 Choose one of the following:  
  • Enter Selector Code, then choose one of the following: [1– 9]
  – Modify Selector Code, then choose one of the following: 9
  ■ Selector Code Transfer. 1 + ext. number + # or
  ■ Play Submenu. 2 + submenu number + # or
  ■ Play Announcement. 3 + announce. number + # or
  ■ Direct Extension Transfer. 5 or
  ■ Mailbox Transfer. 6 + mailbox ext. number + # or
  ■ Centrex Transfer. After entering Centrex number, wait four seconds for the system prompt. Then choose one of the following: 7 + Centrex number
  – Enter remaining Centrex digits. 1 [nnn] or
  – If finished entering Centrex digits. *#
  Confirm or cancel. 9 or 6
  ■ Delete Selector Code. *3
  ■ If finished (exit without changing Selector Code). *#
  – Keep current Selector Code action. 6
  To modify another Selector Code, return to beginning of Step 10.  
  • When finished modifying Submenu definitions. *#
  You must continue with either Step 11 or Step 12 and follow the instructions to save the Submenu definitions and Submenu prompt.  
11 If system is in Bilingual Mode, go to Step 12. If system is in Monolingual Mode, choose one of the following:  
  • Record new Submenu prompt; then after recording, press 1 and choose one of the following: 1 [record new prompt] 1
  – Approve. Procedure is finished. *# or
  – Listen to prompt. (2)(3) or
  – Re-record prompt. (2)(1) or
  – Delete recording. *3
  • Use existing Submenu prompt and save Submenu definition changes. Procedure is finished. #
12 If system is in Bilingual Mode, choose one of
the following:
 
  • Primary Language. 1 or
  • Secondary Language. 2 or
  • Save Submenu definition and Submenu prompt changes. #
13 Record a new prompt; then after recording, press 1 and choose one of the following: [record new prompt] 1
  • Approve. Return to Step 12. *# or
  • Listen to prompt. Then approve, listen, re-record, or delete and repeat Step 13. (2)(3) or
  • Re-record prompt. Repeat Step 13. (2)(1) or
  • Delete recording. Return to Step 12. *3

 

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Creating Submenus

 

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