VoIP Solutions

Telephone Systems



The Americans With Disabilities Act (ADA) encourages employers to make reasonable accommodations for employees with disabilities, including employees who are hearing-
impaired. Hearing-impaired people who are unable to communicate by voice over a telephone typically use a teletypewriter.

Business Telephone Systems

The DEFINITY AUDIX system offers the Telecommunications Device for the Deaf (TDD) announcement set for subscribers who use TTYs. The Multilingual feature makes it possible to
provide the TDD announcement set on the same DEFINITY AUDIX system as voice announcement sets, satisfying the messaging needs of both groups of users with one system.

The TDD announcement set can be installed on the DEFINITY AUDIX system just like any other announcement set.

VoIP Telephones

The TDD announcement set and a voiced announcement set can be used together with the Multilingual feature, but separate mailboxes are recommended for users who interact with the system by both voice and TTY.

TTY users have access to most DEFINITY AUDIX capabilities except speed up/slow down and step ahead/step back.

Vocally recorded messages, announcements, and names do not display on a TTY.

TTYs that do not generate touch-tone signals cannot issue commands to the system. These
TTYs must be used in conjunction with a touch-tone telephone.

Use of the TDD announcement set enables employers to comply with the Americans With Disabilities Act (ADA) by making reasonable accommodations for hearing-impaired employees. (Cost-conscious employers should note that a single Multilingual DEFINITY AUDIX system is able to accommodate the needs of voice-mail users who require a spoken announcement set and hearing-impaired users who require a TDD announcement set.) All that a subscriber or caller needs is a standard stand-alone, acoustically-coupled TTY along with a
touch-tone telephone. Both the touch-tone keypad and the TTY keyboard are needed for TDD communications with the DEFINITY AUDIX system.



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