Auto Attendant Applications
Freeing Personnel for Other Tasks
While an automated attendant is handling incoming calls, the personnel who
would otherwise be needed to answer these calls are available for other tasks.
For example, people who call a company’s main or directory-listed number hear,
instead of a receptionist, a greeting or menu telling them which touch-tone button
to press to be directed to the department of their choice. These callers could
reach an agent by selecting a menu option or by waiting for the system to
automatically transfer them.
In addition to menu choices, each automated attendant menu can be
administered to allow callers to transfer to an extension of their choice. This
allows the DEFINITY AUDIX system to provide Direct Inward Dialing (DID)
service for an entire company.
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Avaya IP Office
Businesses that Receive Many Calls
At businesses that typically receive many incoming calls, such as telemarketing
groups, many customers may wait for service for long periods of time. Using an
automated attendant in this case could increase customer satisfaction and
promote sales as follows:
- The switch could be administered to route callers to an automated
attendant after waiting a certain length of time or when a certain number of
calls are in queue (requires vectoring).
- The attendant menu could give callers the option of leaving a message for
a return call, or remaining on hold. If callers elect to leave a message, they
could be routed to a general DEFINITY AUDIX voice mailbox with Call
Answer permission. After hearing the message, the agent can be
prepared with the essential information when making the return call.
The Automated Attendant feature can provide nonresident subscribers
(DEFINITY AUDIX subscribers who do not have an extension on the switch, but
do have a DEFINITY AUDIX voice mailbox — such as salespersons) with the
ability to receive messages from clients and to retrieve those messages from any
location without having an office and telephone on site.
The nonresident subscriber would need to provide the client with only the
telephone number of the automated attendant and the subscriber’s voice
mailbox number. The client could then dial the number for the automated
attendant, listen to the attendant menu, enter the voice mailbox number and hear
the greeting for that subscriber. Then the client could either leave a message or
transfer to a sales clerk.
Automated Attendants with Multiple Personal Greetings
Automated Attendants with the Multilingual Feature
Automated Attendants for Business and Holiday Schedules
TTY Automated Attendants
Providing Information to Callers
Using Rotary Phones with an Automated Attendant
Auto Attendant Applications
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