The Automated Attendant feature presents callers with a
voiced menu of options, then routes calls according to the
keys the caller presses. Calls may be routed to any telephone
in the dial plan or directly to a subscriber’s voice mailbox,
where the caller will hear the subscriber’s Call Answer
greeting (either personal or system) or a prompt to leave a
message for the subscriber. If the caller does not respond to
the attendant menu within a specified period of time, the call
may be routed to a default extension. This extension can be
a secretary or a DEFINITY AUDIX voice mailbox that prompts
the caller to leave a message.
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The automated attendant also can be administered to route a
caller to the voice mailboxes of nonresident subscribers
(DEFINITY AUDIX subscribers who do not have an extension
on the switch, but do have a DEFINITY AUDIX voice mailbox).
This allows remote personnel (such as salespersons) to
receive messages from clients and to retrieve those messages
from the main office without having an office and telephone
Callers also can be routed to a shared extension, or to the
voice mailbox of a specific individual on the shared extension.
If three people share a telephone, for example, callers
can leave a message for a specific “sharing” user or whomever
retrieves messages for the shared extension.
- Callers who reach an automated
attendant must use a touch-tone
phone to make menu selections.
- An automated attendant is administered
as a special kind of
DEFINITY AUDIX subscriber.
Each automated attendant counts
toward the total number of subscribers
on the system.
- More than one automated attendant
extension may be assigned
- You can set up Multilingual automated
attendants. See the Multilingual
feature for more
- You can set up special automated
attendants that correspond to holidays
and special business hours.
- You can set up a TTY Automated
Attendant. See the TTY Automated
- Nonresident subscribers do have
a message notification capability:
the Outcalling feature.
Automated Attendant is particularly useful in diverse organizations that handle many
external calls. Its nearly unlimited routing capabilities have many applications,
especially in the service industries. Customers need only specify the nature of
their business to have their calls routed to the appropriate representative, voice
mailbox, or Bulletin Board. The following sections identify only a few of the
applications where an automated attendant can be used.
Freeing Personnel for Other Tasks
Businesses that Receive Many Calls
Automated Attendants with Multiple Personal
Automated Attendants with the Multilingual
Automated Attendants for Business and Holiday
TTY Automated Attendants
Providing Information to Callers
Using Rotary Phones with an
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