Office Voice Mail Systems

Business Telephone Systems Florida


Broadcast Message

The Broadcast Message feature enables the system administrator and other designated users (broadcasters) to send a voice mail message to all subscribers automatically. The message can also be sent to specific remote subscribers in an AMIS Analog Network (see that feature). The system administrator assigns one broadcast mailbox for holding active Login Announcements and Broadcast Messages.

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Phone System Merlin Magix

The message is created as a normal voice message, then assigned broadcast status. The broadcaster may specify the expiration date of the message — the last day the message
should be played to the recipients. The broadcaster may also tell the DEFINITY AUDIX system to activate the recipients’ message-waiting indicators (MWIs) (message-waiting
lamps, outcalling, or other methods of notifying recipients of a new message).

Broadcast Messages are treated as new messages in that they are presented with other new messages. Usually they are presented first, unless the recipient’s mailbox has been
administered to present old messages first.

If the Broadcast Message is a recipient’s only new message, the MWI will be deactivated after the expiration date of the Broadcast Message.

Broadcast Messages are never automatically rescheduled for future delivery, but become nondeliverable immediately if the first delivery attempt to the special broadcast mailbox fails.

Recipients can receive Broadcast Messages even if their mailboxes are full, but they must make room in their mailboxes if they want to copy and save the messages.

Any user with broadcast permission can interact with the system in the
announcement set of his/her choice if the Multilingual feature is activated. The
broadcaster should consider the appropriateness of broadcasting a unilingual
message versus a multilingual message to a multilingual community.

Activating the MWIs can drain the system’s resources, particularly if outcalling is
used. It will further tax the system by triggering a surge of users retrieving
messages. Recipients are automatically notified of Broadcast Messages when
they log in. System administrators and broadcasters can minimize potential
slow-downs by:

  • Limiting the number of broadcasters
  • Being conservative with activating message-waiting notification
  • Scheduling delivery (and notification) for off-hours

When sending a Broadcast Message through an AMIS network, it is necessary to send the message as voice mail to a specific mailbox on each remote system. The remote recipients can then forward the message through their respective systems, or redesignate the message as broadcast.

Because of their time-dependent nature, and because full mailboxes do not deter delivery, Broadcast Messages should never be nondeliverable. However, if the special broadcast mailbox is full, or already has 16 active Broadcast Messages, the new Broadcast Message would immediately be categorized as nondeliverable. The broadcaster would then receive notification that the message was nondeliverable and the message itself would be stored in the outgoing section of the broadcaster’s mailbox.

If a Broadcast Message is deleted by the broadcaster, the MWIs for that message will not be deactivated until the nightly system audit has run. Subscribers are told that the broadcaster has deleted the message when they try to listen to it.

Broadcast Message

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