The Bulletin Board feature (also called Information Service)
allows the system administrator to set up a special number
that plays a recorded message to the caller. Essentially it is a
listen-only extension for posting messages. Callers reach a
Bulletin Board either by dialing the number directly, or by
being forwarded to the Bulletin Board extension from another
number or an Automated Attendant.
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The DEFINITY AUDIX system simply plays the message, and
doesn’t prompt the caller for input. The caller is expected to
hang up after hearing the message. It is not designed to
record any messages from callers because such a capability
would require a large, irregularly used mailbox that would
waste resources. Because the Bulletin Board extension is set
up by the system administrator as a “dummy” subscriber, its
mailbox can receive voice mail specifically addressed to that
Messages can be up to 20 minutes
A Bulletin Board does not require
the caller to use a touch-tone telephone,
but it can be administered
to respond to touch-tone commands
such as [*R] (Restart) (
CL-mode only), [*T] (Transfer),
or  (Escape to Attendant).
Bulletin Boards are simply Voice
Mailboxes with only half the normal
Call Answer function: they
can greet the caller, but cannot
record a message from the caller.
Recording information messages
is identical to recording Personal
Bulletin Board can be used to provide a daily news message, a help service
message, directions, or other type of message useful to a large group of people.
One common use is to provide information about a tool used frequently by
subscribers, such as a mainframe computer or the DEFINITY AUDIX system
itself. Another common use is to replace a former employee’s voice mailbox with
a bulletin board to inform callers of that person’s replacement, and/or new
If resources permit, many Bulletin Board extensions can be set up, each under a
different news category. Project managers might post daily or weekly informal
status reports in this way, for example. Such a use allows managers to stay
informed without incurring paper clutter or wasting clerical resources. Callers
can be directed to various bulletin boards by an automated attendant: “For
fishing conditions at Errelson Reservoir, press 1; for fishing conditions at Lake
Webber, Press 2,...”. (Use the call-answer call-treatment provided by the
Automated Attendant for this type of application.)
An Automated Attendant can be used to provide the Bulletin Board message in
several languages. The main attendant would tell callers to choose a language.
Nested attendants would present the message in the selected language. See the
Automated Attendant feature for more information.
By combining the Bulletin Board feature and the Multiple Personal Greetings
feature, Bulletin Boards can present different announcements for different call
types (internal/external callers and in-hours/out-of-hours callers).
Bulletin Boards can be recorded using the Multilingual feature. The Call Answer
Language Choice field can be set to y (yes) on the Subscriber or COS screen.
This allows the Bulletin Board message to be recorded in two languages using
the Dual Language Personal Greetings capability. The recorded message tells
callers, in the alternate language, to press to listen to the message in the
alternate language. If the Call Answer Language Choice field is set to y (yes), the
Multiple Personal Greetings feature cannot be used.
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