Escape to Attendant
The Escape to Attendant feature allows DEFINITY AUDIX
subscribers to have a personal attendant or operator designated
to answer incoming calls. Callers who are transferred
to the DEFINITY AUDIX system via the Call Answer feature
can immediately redirect the call to reach an attendant or
first leave a message and then transfer to an attendant.
VoIP Business Telephone Systems
Subscribers who are administered
with this feature may wish to mention
the transfer option in their personal
greetings to help outside
callers who may not be familiar
with the DEFINITY AUDIX system.
The transfer destination should be
a staffed position. The caller might
become confused if redirected to
the mailbox of a covering extension.
The Escape to Attendant feature is used when a subscriber wants to give callers
the option of talking to a live attendant instead of (or in addition to) leaving a
message. DEFINITY AUDIX subscribers can also use this feature to transfer to
their covering attendants by pressing any time after logging in.
By combining the Escape to Attendant feature and the Bulletin Board feature, a
customer can provide callers with the option of talking to a live attendant after
hearing the Bulletin Board information. For example, a theater could provide
callers with the evening’s presentations, schedules, and prices, then allow the
caller to transfer to a box office attendant.
The following requirements must be met for the Escape to Attendant feature to
- The Call Transfer feature must be active on the System-Parameters
- The system-wide covering extension must be assigned on the
System-Parameters Features screen, or individual subscribers must have
call answer permission and the covering extension defined on the
Subscriber screen. The latter (individual) covering extension will override
the former (system-wide) covering extension if both are defined.
Escape to Attendant
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