Centrales Telefonicas

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Leave Word Calling (CL Mode Only)

Leave Word Calling (LWC) is a switch feature that allows people within a company to leave a prerecorded message requesting that their call be returned) by pressing a button on their voice terminal. If the caller does not have a LWC button, the caller can dial the LWC dial access code followed by the destination extension. As integrated with the DEFINITY AUDIX system, LWC does not allow the caller to leave a spoken message, but does identify who called, the time and date of the call, and extension of the caller.

Avaya Business Phone Systems
Avaya Business Telephone Systems

LWC should be used only in systems set up in control link switch integration mode, preferably with the switch administered to send LWC messages to the DEFINITY AUDIX system.

The Call Answer and Voice Mail DEFINITY AUDIX features largely replace Leave Word Calling. Generally it is more efficient to leave detailed voice (instead of LWC) messages.

If LWC is set up to deliver messages to the DEFINITY AUDIX system, callers cannot later cancel LWC messages sent to DEFINITY AUDIX subscribers as they can using adjunct processor or switch LWC facilities.

LWC messages cannot be forwarded.

The LWC feature is the quickest way to ask someone to return your call. It is particularly useful for someone calling many co-workers on the same switch, some of whom are not DEFINITY AUDIX subscribers. (If all recipients of the message are DEFINITY AUDIX subscribers, using a mailing list to distribute a voice message is generally more efficient. See the Mailing List and Voice Mail features.)

LWC can be administered or re-administered to store LWC messages on:

  • The DEFINITY AUDIX system
  • An adjunct processor
  • The switch

The first method is generally preferable in that the messaging is integrated; LWC messages are accessed along with other DEFINITY AUDIX messages. A minor drawback is that callers cannot later cancel LWC messages as they can if those messages are stored on the switch or adjunct processor.

If the messages are stored on an adjunct processor, DEFINITY AUDIX subscribers are notified of “new electronic text messages” the next time they log on to the DEFINITY AUDIX system, and must retrieve the LWC messages by accessing a processor terminal or calling a message center.

If the messages are stored on the switch, DEFINITY AUDIX subscribers are notified of “new Leave Word Calling messages” the next time they log on to the DEFINITY AUDIX system, and must retrieve the messages by using their display phone or calling a message center.

In the latter two configurations, two separate messaging systems (DEFINITY AUDIX and LWC) are using the same message-waiting indicators (MWIs). In these setups, system administrators might want to remind users that their MWIs will stay on until all (LWC and DEFINITY AUDIX) messages have been retrieved. In most cases, it’s best to have LWC messages delivered to the DEFINITY AUDIX system.

Leave Word Calling (CL Mode Only)

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