Avaya Office Voice Mail Systems

Merlin Magix phone systems

 

Multiple Personal Greetings Application

The Multiple Personal Greetings (MPG) feature allows users to create and store up to nine personal greetings and use each as needed. For example, John Endall is a customer support technician who is preparing to go on vacation. He currently has his personal greetings set for internal/external and out-of-hours calls, as follows:

Internal

Hi, this is John. I’m probably busy helping a customer right now. If you’d like, leave a message, and I’ll get back to you as soon as I can.

External

Hello, you have reached the voice mailbox of John Endall at the Customer Support Center. I am currently unable to take your call. If you would like, please leave a message identifying the problem and a phone number where you can be reached, or press zero to transfer to another support technician. Thank you for calling the Customer Support Center, and have a nice day.

Out-of-Hours

Hello, you have reached the voice mailbox of John Endall at the Customer Support Center. Our business hours are Monday through Friday, from 9:00 A.M. to 6:00 P.M. mountain standard time. We are not open on weekends. Please leave a message at the tone and I will return your call as soon as possible. Thank you for calling the Customer Support Center.

VoIP Telephone Systems

John has also recorded a personal greeting to be used while he is on vacation. Before he leaves, John instructs the DEFINITY AUDIX system to play the vacation greeting for all calls to his extension. The three personal greetings he uses on a daily basis are saved in his library of nine greetings and can be reinstated upon his return.

Avaya business telephone systems

Personal greetings are stored in subscriber’s mailboxes. If mailbox space is low, the subscriber can delete old or unwanted greetings to free storage space. The system does not renumber the greetings if any are deleted.

If a subscriber keeps a full library of greetings, a good way to keep track of them is to use the Scan All Greetings option. This option can be used to play the greetings back in numbered sequence. Subscribers who are traveling might use the scan option to record all the greetings onto a pocket dictaphone. In this way subscribers need not call the system to discover which greetings are active and which are available.

Multiple Personal Greetings

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