Multiple Personal Greetings
When the DEFINITY AUDIX System answers calls for subscribers
via the Call Answer feature, subscribers can instruct
the system to greet their callers with a personal message, as
an answering machine does. Subscribers can record up to
nine different personal greetings and have the system play a
single greeting for all calls or play specific greetings for different
types of calls. The system can identify calls (known as
call types) in the following ways:
- Internal and External — Calls made from an extension
on the same switch versus calls made from a phone
outside the switch
- Busy and No Answer — Calls made to a subscriber’s
extension while the subscriber is already on the phone
versus calls made to a subscriber’s extension and the
subscriber does not answer
- Out-of-Hours — Calls made to a subscriber’s extension
outside of business hours (these time periods are
defined by the system administrator)
Up to three greetings can be active simultaneously. Subscribers
can assign greetings to call types in any of the following
ways:
- A single greeting for all calls (the default)
- Different greetings for (1) internal and (2) external calls
- Different greetings for (1) busy and (2) no answer calls
- Different greetings for (1) prime-time and (2)
out-of-hours calls
- Different greetings for (1) prime-time internal, (2)
prime-time external, and (3) out-of-hours calls
- Different greetings for (1) prime-time busy, (2)
prime-time no answer, and (3) out-of-hours calls
Avaya Business Phone Systems
If a subscriber does not record
and activate any personal greetings,
the system uses the system
greeting to answer the subscriber’s
calls.
If the Multilingual feature is activated
and Call Answer Language
Choice is yes on the Subscriber
Class of Service screen for a subscriber,
the subscriber records
primary and/or secondary personal
greetings rather than Multiple
Personal Greetings. The two
greeting types are mutually exclusive.
To create one greeting for
prime-time callers and one greeting
for out-of-hours callers, it is
necessary to administer three call
types and assign the two
prime-time call types to the same
greeting.
The number of greetings administered
can seriously impact disk
space requirements.
Subscribers can set up personal
greetings using INTUITY Message
Manager.
Multiple Personal Greetings
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