Priority Outcalling works with the Priority Message feature in
that the recipient can elect to be notified by outcalling only
when a priority message (voice mail or call answer) has been
received. To prevent abuse of the function, priority messages
can be sent only by specific subscribers.
Business Avaya Phone Systems
As with Outcalling, the feature is turned on from the Outcalling
Administration Menu (number 6 on the Activity Menu).
The subscriber can elect to be called for all new priority messages.
If there are new priority messages in the subscriber’s
mailbox when Priority Outcalling is turned on, an outcall will
not be placed until another new priority message is received.
If a priority message is received during off hours (when the
subscriber has specified that outcalls are not to be placed),
the system waits until the time permitted for outcalling to
make the outcall. Before calling, it checks the priority message
to see if the subscriber has already logged in and
retrieved the message.
Avaya Business Phone Systems
This feature is unnecessary if the
Priority Message feature is not
used by any senders.
If there is a message-waiting
lamp, it lights normally to indicate
new messages are waiting.This is
independent of any outcalling setting.
The system administrator must
give individual subscribers permission
to use outcalling (and
thus, priority outcalling) via the
Subscriber and Class of Service
Subscribers authorized to use this
feature can define outcalling intervals,
whether they should be
called for all messages or just Priority
Messages, and whether the
feature is active or not.
Outcalling can be a nuisance if the recipient is continually interrupted by
message notifications. Priority Outcalling solves the problem by notifying the
recipient of priority messages only. It is particularly useful for salespersons who
typically receive many messages and must deal with them in order of priority.
The system administrator activates Outcalling using the System-Parameters
Outcalling screen. The fields on this screen allow the administrator to set certain
restrictions on outcalling activity. After outcalling has been activated and
administered on the screen, an audit must be run; otherwise, the Outcalling
feature will not work. Note that any time the administrator changes the number of
ports available for the Outcalling feature, the switch-translations audit must be
run to activate those changes.
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