Voice Mail Operations
Voice Mail messages are divided into two parts: the header (equivalent to an
envelope), and the message itself (equivalent to a letter), described below.
- The header identifies the sender, recipient, type of message (such as Call
Answer, or Voice Mail), and the time and date the message was sent or
received. The system automatically creates a header for each message
scheduled for delivery. If a message is addressed to more than one
recipient, the system creates a header for each recipient.
- The message is the actual statement recorded by the originator. Only one
copy of the message is stored on disk at a time. Many subscribers can
receive a copy of the same message by having the system create multiple
headers for a single message.
Avaya Business Telephone Systems
As a DEFINITY AUDIX subscriber, you can create new messages, change
existing messages in the outgoing section of your voice mailbox, or append to
existing messages. All recording operations are performed in a similar way:
record the message, play it back or change it if desired, and approve it for
delivery. The system guides you through the steps with voice prompts. When a
step is approved, the system announces the next step in the activity.
The End-of-Message Warning option causes the recording of a Voice Mail
message to be interrupted at a predefined amount of time (warning time)
before the maximum recording time is reached, and the message creator
is informed that a specific number of seconds remain for recording. If, for
example, the maximum message that can be recorded is 3 minutes and
this field is set to 15, when someone has recorded 2 minutes 45 seconds
of a message, the system will interrupt them with a message stating that
they have 15 seconds remaining.
Avaya Business Phone System
Before a Voice Mail message can be delivered, however, you must address it.
You can send a message to one or more recipients; and, if your company has an
AMIS network, you can address messages to remote subscribers. Messages are
addressed using the name or extension of the intended recipient. Any
combination of subscriber names, extension numbers, or Mailing Lists may be
used to address a message. Also, a time and date may be specified for future
delivery; if neither is specified, the message is sent immediately. In AMIS Analog
Networking systems, a message scheduled for immediate delivery is queued for
delivery to the remote system at the next scheduled transmission period.
Messages that have been scheduled for delivery but have not yet been sent are
called undelivered messages. These messages may be accessed and modified
under the outgoing section of the Voice Mailbox any time before they are
Messages that have been created but not addressed to any recipients are
deleted. Subscribers are given two opportunities to address a message
before it is deleted. If the subscriber enters a sign without addressing
the message after the second prompt for addressing, the message is
deleted. The subscriber hears, “No addressees identified. Deleted.”
At the scheduled delivery time, the DEFINITY AUDIX system moves the message
from the sender’s Voice Mailbox (outgoing) to the recipient’s Voice Mailbox
(incoming). The sender can no longer play, change, or delete a delivered
message, although the message header and status may be tracked through the
outgoing section of the Voice Mailbox (see the Voice Mailbox feature for more
information on tracking the status of a message).
If subscribers want to keep a copy of their messages, they may save a copy in
the file cabinet section of the Voice Mailbox before the message is delivered (see
the Voice Mailbox feature for more information on filing a copy of a message).
Voice Mail Operation
Partner Phone System |Phone Equipment