VoIP Solutions

Avaya Business Partner New Jersey


Voice Mail Operations

Voice Mail messages are divided into two parts: the header (equivalent to an
envelope), and the message itself (equivalent to a letter), described below.

  • The header identifies the sender, recipient, type of message (such as Call
    Answer, or Voice Mail), and the time and date the message was sent or
    received. The system automatically creates a header for each message
    scheduled for delivery. If a message is addressed to more than one
    recipient, the system creates a header for each recipient.
  • The message is the actual statement recorded by the originator. Only one
    copy of the message is stored on disk at a time. Many subscribers can
    receive a copy of the same message by having the system create multiple
    headers for a single message.

Avaya Business Telephone Systems

As a DEFINITY AUDIX subscriber, you can create new messages, change existing messages in the outgoing section of your voice mailbox, or append to existing messages. All recording operations are performed in a similar way: record the message, play it back or change it if desired, and approve it for delivery. The system guides you through the steps with voice prompts. When a step is approved, the system announces the next step in the activity.
The End-of-Message Warning option causes the recording of a Voice Mail message to be interrupted at a predefined amount of time (warning time) before the maximum recording time is reached, and the message creator is informed that a specific number of seconds remain for recording. If, for example, the maximum message that can be recorded is 3 minutes and
this field is set to 15, when someone has recorded 2 minutes 45 seconds of a message, the system will interrupt them with a message stating that they have 15 seconds remaining.

Avaya Business Phone System

Before a Voice Mail message can be delivered, however, you must address it. You can send a message to one or more recipients; and, if your company has an AMIS network, you can address messages to remote subscribers. Messages are addressed using the name or extension of the intended recipient. Any combination of subscriber names, extension numbers, or Mailing Lists may be used to address a message. Also, a time and date may be specified for future
delivery; if neither is specified, the message is sent immediately. In AMIS Analog Networking systems, a message scheduled for immediate delivery is queued for delivery to the remote system at the next scheduled transmission period.

Messages that have been scheduled for delivery but have not yet been sent are called undelivered messages. These messages may be accessed and modified under the outgoing section of the Voice Mailbox any time before they are delivered.
Messages that have been created but not addressed to any recipients are deleted. Subscribers are given two opportunities to address a message before it is deleted. If the subscriber enters a sign without addressing the message after the second prompt for addressing, the message is
deleted. The subscriber hears, “No addressees identified. Deleted.”

At the scheduled delivery time, the DEFINITY AUDIX system moves the message from the sender’s Voice Mailbox (outgoing) to the recipient’s Voice Mailbox (incoming). The sender can no longer play, change, or delete a delivered message, although the message header and status may be tracked through the outgoing section of the Voice Mailbox (see the Voice Mailbox feature for more information on tracking the status of a message).

If subscribers want to keep a copy of their messages, they may save a copy in the file cabinet section of the Voice Mailbox before the message is delivered (see the Voice Mailbox feature for more information on filing a copy of a message).


Voice Mail Operation

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