Avaya provides call center solutions that meet the needs of the small to medium business. From the smallest company that requires the aptly designed Compact Business Center, to the larger enterprises that need advanced routing and multimedia integration with the Customer Contact Center, Avaya provides a robust solution whether you have 5 staff or a small contact center of 75 agents. Here is a brief overview of the offerings for the IP Office communications platform:

Telephone Systems

Compact Business Center

IP Office Compact Business Center is an entry-level management tool for small customer facing departments, typically handling from 2 to 15 agents. It provides graphs on real-time and historical information (up to 31 days) for up to three groups, as well as providing system-wide information on the operation of the system as a whole. It provides information on key performance indicators of the business - lost calls, trunks free, agents free, queuing time and much more.

Compact Contact Center

IP Office Compact Contact Center is a highly modular contact center solution catering for all contact center sizes from 2 to 75 agents. It is designed to provide a tightly integrated real time and historic reporting package and wallboard support for IP Office.

Computer Telephony Integration

Computer Telephony Integration (CTI) is about bridging the gap between the telephone system and business applications.  CTI delivers real business benefits in the following key areas: Reducing costs, increasing productivity and delivering better customer service.

Compact Contact Center                 CTI                      Compact Business Center