Possible Cause 1: An Individual Coverage receiver may not be assigned. What to do: At the extension that is to receive calls, program a Cover button for the sender’s extension. If a Cover button is programmed, go to Possible Cause 2. Possible Cause 2: The user’s telephone has Coverage Off or Coverage VMS activated. What to do: Check the light next to the programmed
Coverage Off button or the programmed Coverage VMS
button. Possible Cause 3: The extension may not be assigned to a Coverage Group. What to do: Use system programming to check that the extension is a member of a Coverage Group. Network-specific coverage problems can occur. • If the extension is not assigned, assign it, if appropriate.
Check to determine whether calls are now going to
Coverage. If they are, you have solved the problem. If
not, go to Possible Cause 4. Possible Cause 4: The Coverage Group may not have a receiver assigned. What to do: Use system programming to check that a
receiver is assigned to the Coverage Group Troubleshooting Merlin Magix Main
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