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Troubleshooting Merlin Magix


Calls Not Going to Coverage

Possible Cause 1: An Individual Coverage receiver may not be assigned.

What to do: At the extension that is to receive calls, program a Cover button for the sender’s extension. If a Cover button is programmed, go to Possible Cause 2.

Possible Cause 2: The user’s telephone has Coverage Off or Coverage VMS activated.

What to do: Check the light next to the programmed Coverage Off button or the programmed Coverage VMS button.
• If the Coverage Off light is on, outside calls do not go to Coverage. If the Coverage VMS light is off, calls do not go to Coverage. Press the button to activate Coverage (Coverage Off light off, Coverage VMS light on). Check to determine whether calls are now going to Coverage. If they are, you have solved the problem.
• If the lights are off, go to Possible Cause 3.

Possible Cause 3: The extension may not be assigned to a Coverage Group.

What to do: Use system programming to check that the extension is a member of a Coverage Group. Network-specific coverage problems can occur.

• If the extension is not assigned, assign it, if appropriate. Check to determine whether calls are now going to Coverage. If they are, you have solved the problem. If not, go to Possible Cause 4.
• If the extension is assigned, go to Possible Cause 4.

Possible Cause 4: The Coverage Group may not have a receiver assigned.

What to do: Use system programming to check that a receiver is assigned to the Coverage Group
• If a receiver is not assigned, assign one, if appropriate. Check to see whether calls are now going to Coverage. If they are, you have solved the problem. If not, call Carroll Communications at 732-751-0101 (consultation charges may apply).
• If the receiver is assigned correctly, call Carroll Communications at 732-751-0101 (consultation charges may apply).

Troubleshooting Merlin Magix Main

 

Troubleshooting Magix Phone System

 

Avaya Business Phone Systems| Avaya Merlin Magix |

Avaya Telephone Systems

 

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
info@carrollcommunications.com
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