Troubleshooting Merlin Magix
Cannot Transfer Call after Answer on an Outside Line
Possible Cause 1: There may be Custom Calling features (for example, Call
Waiting or Three-Way Calling) from the local telephone
company that are interfering with system timer settings.
What to do: To check whether you have any Custom Calling
features, contact your local telephone company
• If you have Custom Calling features, Transfer usually
works. When it does not, warn the caller that a loud
tone will sound; then dial # while on the call and try to
transfer the call again. If you can transfer the call, you
have solved the problem. If you cannot, go to Possible
Cause 2. If you do not use the Custom Calling features,
ask the central office to remove them.
• If you have no custom calling features, go to Possible
Possible Cause 2: The telephone may be defective.
What to do: Test the telephone by replacing it with a similar
telephone that you know is working properly.
• If the replacement telephone can transfer a call, then
replace it with the original telephone and check again. If
the original telephone still cannot transfer a call, then
the original telephone may be defective. Call Carroll Communications at 732-751-0101 (consultation charges may
• If the replacement telephone cannot transfer a call,
there may be a problem with the system wiring or the
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