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CBC Overview
CBC Alarms
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IP Office Manager Pt.1

IP Office Manager Pt.2

 

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

 

   
   

CBC Alarms

The CBC provides a number of pre-defined alarms. The alarms will notify the business of issues which may require action.

The following pre-defined alarms are available:

    Lost Call Alarm
    This alarm is triggered when the percentage of lost calls exceeds 10% of the calls presented. The alarm is reset when the percentage returns to less than or equal to 9%.

  • Trunk Utilization Alarm
    This alarm is triggered when the percentage trunk utilization exceeds 75% of the total available trunks. The alarm is reset when the percentage returns to less than 70%.

  • Calls Queued Alarm
    This alarm is triggered when the number of calls queued is greater than 4. The alarm is reset when the number of calls queued is less than 4.

  • Available Agents Alarm
    This alarm is triggered when the percentage of available agents is less then 10% of the total logged in agents. The alarm is reset when the percentage returns to greater or equal to 11%.

 

Note: Alarms will not be triggered until one minute has elapsed after the CBC has been started.

 

Alarm Notification

When an alarm is triggered the CBC can notify you of the alarm in a number of ways:

 

In the CBC charts, if a variable being plotted has exceeded its alarm value, a {!} is shown next to its name in the chart legend.

The Key Performance Indicators area of the CBC screen will indicate the alarm name and when it occurred.

An Alarm icon is shown against the Key Performance Indicator that is alarming.

If email notification is on, the daily email will include details of the alarm. See Email Notification.

 

 

 

 

 

 

   
   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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