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The CBC Screen

The CBC screen can display up to 4 charts. Each of these can plot up to 4 data variables for an agent group or the whole system, with each data variable being either real-time for the current day or historical for a selected day in the last 31 days.

The base of the screen shows a number of key performance indicators for the whole IP Office system. For more details of these see Key Performance Indicators.

In addition the CBC can display a Trunk Utilization Graph, see Trunk Utilization Graph.

Trunk Utilization Graph

 

 

 

 

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