Email notification enables a summary of CBC alarms to be sent to two specified email addresses at the end of each day. The current status of email notification is shown at the bottom of the CBC screen.
To activate email notification
Click File and then Email Notification.
Select Notification On
Enter a name for the system in Location Identified As. This must be completed.
At least one of the following two email addresses must be completed. The addresses used must be fully qualified internet email addresses.
A sample email is shown below...
Your Avaya(TM) Compact Business Center located at Site One CBC has reported the alarms listed below. Please refer to the individual alarm listing for a suggestion on corrective action.
For your business, the rate of customers who abandon while waiting to be helped is high. Are your peak hours staffed correctly?