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Email Notification

Email notification enables a summary of CBC alarms to be sent to two specified email addresses at the end of each day. The current status of email notification is shown at the bottom of the CBC screen.

To activate email notification

  1. Click File and then Email Notification.

  2. Select Notification On

  3. Enter a name for the system in Location Identified As. This must be completed.

  4. At least one of the following two email addresses must be completed. The addresses used must be fully qualified internet email addresses.

  5. Click Finish


A sample email is shown below...

Dear  user1@test.avaya.com,

Your Avaya(TM) Compact Business Center located at Site One CBC has reported the alarms listed below. Please refer to the individual alarm listing for a suggestion on corrective action.
Alarm: Lost
Time: 08:59:10  
Date: 03/17/2004
Suggested Action:
For your business, the rate of customers who abandon while waiting to be helped is high. Are your peak hours staffed correctly?


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