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CBC Overview

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CBC Screen

Install CBC Software

Create Charts

Install/Start Delta Server

Access Delta Server

Email Alarm Notification

Install Requirements

Key Performance Indicators

Start CBC

Trunk Utilization Graph

Zooming into Charts

phone system maintenance / repairs



Starting CBC (Normal)

  1. Click Start and select Programs.

  2. Select CCC and click on CBC.

  3. If Reconnect to last known Delta Server is checked, the CBC will attempt this and then run as previously configured.

  4. If the Delta Server could not be found or Reconnect to last know Delta Server was unchecked, the Find Server dialog appears.

  5. Use this to locate the name of the PC running the Delta Server. Select that name when shown and click Connect.

Change the Selected Groups

The CBC can record and display data for up to 3 agent hunt groups. These groups are selected when the CBC is connected to a particular IP Office for the first time.

You can change the selected groups if necessary. Note however that doing this will cause the lose of all existing data and chart settings.

  1. WARNING: All original data will be lost when you change the Groups Configuration.

  2. From the File menu, select Groups.

  3. The Groups Configuration Screen is displayed.

  1. Click on the first button. The Dn Search windows menu is displayed.

  2. Enter the shift period.

  3. Click the OK button.

  4. Repeat for the other groups and then click OK.


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