Compact Business Center is enabled by a license key and provides real time and historical analysis with export in CSV format to Excel or other reporting packages.
The system as part of a client/server relationship, the Delta Server (which is also the engine for IP Office SMDR and Compact Contact Center), powers the server piece. The client software (CBC) can be installed on any client workstation (as defined in the technical considerations section).
The Compact Business Center applications allow the user to create a maximum of 4 real time graphs, in any of 6 different graph types e.g. bar, pie, etc. These real time graphs display statistics for either the entire system or any three-departments/hunt groups.
In order to define the real time graphs the user may select 3 variables of their choice. The following variables are available:
It is possible to split these variables into two categories i.e. incoming and outgoing calls. These figures can be displayed permanently both in a numerical format and as a percentage of the total calls presented on the incoming side and all variables associated with outgoing. For example, outgoing answered as a percentage of the total outgoing calls made. A status bar provides a visual indication for each variable.
Historical analysis is provided by allowing the user to select the same variables, containing yesterday's data, so they can analyze the previous days performance against today's. Historical report capture can cover a maximum 31-day period. Data is stored in a CSV format enabling the export of the data into a reporting application that supports the CSV format e.g. Microsoft Excel. The advantage to the customer is the option to use the reporting package of their choice and not be restricted to one data mining report package.
|Avaya IP Office|
|Telephone Systems Florida|
Compact Business Center
1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
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