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Conference Failure

This sample failure route defines the action taken by the system when there is a general failure in connecting to the conferencing system. Again, this is only a sample route in which the conference participant is played a "conference failure" message and then transferred to the receptionist.

To set up this failure route:

  1. Click Basic Actions on the tool bar and select Generic.

  2. Click in the right-hand pane to place the action.

  3. Open the Properties for Generic.

    • Change the Token Name to Play Failure.wav.  

    • In the Entry Prompts tab, click the (green cross), click and select CONF_23.wav; this wav file will play, “Conference not accessible.”

    • Click Close and OK.

  1. Connect Failure to Play Failure.wav.

  2. Click Telephony Actions on the tool bar and select Transfer.

  3. Click in the right-hand pane to place the action.

  4. Open the Properties for Transfer.

    • Change the Token Name to Transfer Reception.

    • In the Specific tab, enter your reception’s extension in the Destination field.

    • Click OK.

  1. Connect Play Failure.wav to Transfer Reception.

  2. Click  Save & Make Live on the toolbar.

 

 

 

 

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