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Conference Full

This sample failure route defines the action taken by the system when a participant dials into a conference that has reached its set number of participants. Again, this is only a sample route in which the conference participant is played a "conference is full" message and then transferred to the receptionist.

To set up this failure route:


  1. Create a recording similar to the following:

    • “Sorry, the conference you are trying to join is full.”

  1. Click Basic Actions on the tool bar and select Generic.

  2. Click in the right-hand pane to place the action.

  3. Open the Properties for Generic.

    • Change the Token Name to Play Full.wav.  

    • In the Entry Prompts tab, click the (green cross), click and select the name of the wav file you created in step 1.

    • Click Close and OK.

  1. Connect Conference Finished to Play Full.wav.

  2. Click Telephony Actions on the tool bar and select Transfer.

  3. Click in the right-hand pane to place the action.

  4. Open the Properties for Transfer.

    • Change the Token Name to Transfer Reception.

    • In the Specific tab, enter 300 (your reception’s extension) in the Destination field.

    • Click OK.

  1. Connect Play Full.wav to Transfer Reception.

  2. Click Save & Make Live on the toolbar.





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