Conference Full

This sample failure route defines the action taken by the system when a participant dials into a conference that has reached its set number of participants. Again, this is only a sample route in which the conference participant is played a "conference is full" message and then transferred to the receptionist.

To set up this failure route:

1. Create a recording similar to the following:

   • “Sorry, the conference you are trying to join is full.”

2. Click Basic Actions on the tool bar and select Generic.

3. Click in the right-hand pane to place the action.

4. Open the Properties for Generic.

   • Change the Token Name to Play Full.wav.  

   • In the Entry Prompts tab, click the (green cross), click and select the name of the wav file you created in step 1.

   • Click Close and OK.

5. Connect Conference Finished to Play Full.wav.

6. Click Telephony Actions on the tool bar and select Transfer.

7. Click in the right-hand pane to place the action.

8. Open the Properties for Transfer.

   • Change the Token Name to Transfer Reception.

   • In the Specific tab, enter 300 (your reception’s extension) in the Destination field.

   • Click OK.

9. Connect Play Full.wav to Transfer Reception.

10. Click Save & Make Live on the toolbar.