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Conference Not Started

This sample failure route will define the action taken by the system when a participant dials into a conference that has yet to start. Again, this is only a sample route in which the conference participant is played a message stating that the conference has yet to start.

To set up this failure route:


  1. Create a recording similar to the following:

    • “Sorry, the conference you are trying to join has not started yet.  Please call back later.”

  1. Click Basic Actions on the tool bar and select Generic.

  2. Click in the right-hand pane to place the action.

  3. Open the Properties for Generic.

    • Change the Token Name to Play NotStarted.wav.  

    • In the Entry Prompts tab, click the (green cross), click and select the name of the wav file you created in step 1.

    • Click Close and OK.

  1. Connect Conference Not Started to Play NotStarted.wav.

  2. Click Telephony Actions on the tool bar and select Disconnect.

  3. Click in the right-hand pane to place the action.

  4. Connect Play NotStarted.wav to Disconnect.

  5. Click Save & Make Live on the toolbar.




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