Conferencing Center Failure Routes

The default path when a participant dials into an active conference will ask for the conference ID and/or PIN, but if the wrong information is entered or if the conference has not yet started, you need to define how the system will handle those instances. To set up these failure routes, the Conferencing Center module in Voicemail Pro must be developed further. We have provided 5 sample failure routes that you can set up. Again, these are only sample set ups; they are meant for you to draw upon to define your own failure routes based on your needs.

The 5 failure instance samples are:

• Invalid Conference ID or Password

• Conference Not Started

• Conference Finished

• Conference Full

• Conference Failure

Invalid ID or Password

This sample failure route will define the action taken by the system when a participant enters an invalid conference ID or PIN. Again, this is only a sample route in which the conference participant gets transferred to the receptionist.

To set up this failure route:   

1. In Voicemail Pro, open the Conferenc module.

2. Right-click on the Conferencing Center action and select Properties.

• In the Specific tab, configure the following properties:

  • Gather conference and pin information before validation: This option is designed as an added security measure for joining a conference. If selected, the caller will be asked for the conference ID and PIN. The results are collected and then verified. If either entry is invalid, the caller is notified but not told which entry is incorrect. If this option is not selected, then the entries are validated as they are entered.

  • Allow the delegate to try and enter the conference ID a total of ? times: The number of times a conference ID can be entered before the failure route is activated is controlled in this section. Up to 10 re-tries can be set.

• Select OK.

3. Click Basic Actions on the tool bar and select Generic.

4. Click in the right-hand pane to place the action.

5. Open the Properties for Generic.

• Change the Token Name to Play ConfInfo.wav.  

• In the Entry Prompts tab, click the (green cross), click and select CONF_05.wav; this wav file will play, “Your conference ID or pin is not valid.”

• Click Close and OK.

6. Connect Invalid Conference or Password to Play ConfInfo.wav.

7. Click Telephony Actions on the tool bar and select Transfer.

8. Click in the right-hand pane to place the action.

9. Open the Properties for Transfer.

• Change the Token Name to Transfer Reception.

• In the Specific tab, enter 300 (your reception’s extension) in the Destination field.

• Click OK.

10. Connect   Play ConfInfo.wav to Transfer Reception.

11. Click Save & Make Live on the toolbar.