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Requesting Speak Capability

When a participant is on Listen Only mode during a conference, that participant can request permission from the host to speak.

Permission to speak is handled in the following way:

  1. The participant wishing to speak clicks on his name and selects Raise Hand. The icon appears on both the host's and requesting participant's screen.

  2. The host has three options to choose from:

    • To grant the request, the host clicks on the requesting participant's name and selects Speak & Listen. The icon relating to Speak & Listen will be visible to all conference participants.

    • To reject the request, the host clicks the requesting participant's name and selects Reject Raise Hand.  On the host's Web Client window, the requesting participant's status will change back to Listen Only. On the requesting participant's Web Client window, the status icon will appear for 1 minute before reverting back to the Listen Only icon.

    • To whisper with the requesting participant, the host clicks the requesting participant's name and selects Whisper. When the host cancels the whisper function, the participant is returned back to the previous mode; in this case, back to the raise hand mode.

  1. Until the host responds to the Raise Hand request, the requesting participant is provided with the option to Cancel Raise Hand - participant no longer wishes to speak. Selecting Cancel Raise Hand displays the Listen Only icon again.


Mute Conference Participants

From the Web Client GUI, the host has the ability to mute all conference participants. The (Mute All) button will only be available if there is at least one participant in Speak & Listen mode. Once muted, the host can un-mute all participants or each participant individually.

To mute all participant, click .

To un-mute all participant, click .

To un-mute each participant individually, select the name of the person to be un-muted and select Speak & Listen from the drop down list of options.


The following rules apply when using Mute All:

  • Muting a participant does not affect the whisper capabilities. The host can still whisper with a muted participant and if the participant is in whisper mode, activating mute all still keeps that participant in whisper mode.

  • Participants who have not yet joined the conference will not be affected by the Mute All function.

  • Click returns participants back to their previous mode. For example, if a participant is in Listen Only mode prior to mute all being activated, clicking the button does not put that participant into Speak and Listen mode.




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