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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store


The System Administration pages are used to maintain, update, and monitor your system. The ContactStore recording system includes an administration application that is accessible only to specified administrators. Use the pages in this web application to maintain, update, and monitor the system.

The left navigation pane on each page provides access to the following key areas:

System Settings.
Use this page to view and change the configuration of the ContactStore application and how it interacts with your IP Office switch. For more information, see Changing Server Settings.

Use this page to control which calls can be replayed by whom, and who can administer the system. For more information, see Viewing User Accounts.

Use these pages to monitor the current state of the server. For more information, see System Overview Page and Viewing Alarms and Events.

Key points

Before using the System Administration pages, you should familiarize yourself with the following key points.

  • Invalid settings
    Any of the system's settings that are known to be invalid are shown in red. Use the information in this guide to change the settings to valid values. If you change a setting, but submit an invalid entry, a message indicates the reason that the entry is rejected and you are prompted to re-enter it. To quit without changing a parameter, click on the Close Window link.
  • Alarms and events
    If the link to the Alarms and Events page is shown in red, it means that at least one alarm has been raised and has not yet been cleared. Click on the link to see the new alarms.
  • < Previous and Next > links
    At the bottom right of some pages you will find links which guide you through the main configuration pages in the same order that they are shown in the left navigation bar.
  • Impact of changes
    When you change a setting, the window into which you enter the new setting explains the meaning of that setting and the consequences of changing it. The following screen shows the message displayed when you change the path for storage of recordings.


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