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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

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IP Office Contact Store

Alarms

The system will automatically generate alarms showing system warnings. Alarms are logged to IP Office ContactStore's database and held a month before being purged. The administrator can define specific email addresses for alarms to be automatically forwarded to. The email recipient could be a local system administrator, a manned help-desk and/or supplier's desks if you have a support agreement that includes this facility. The system sends an email message each time an alarm occurs or is cleared. It also sends an email once a day as a 'heartbeat' to let you know that it is still operating. Failure to receive the daily heartbeat message should be investigated; it could indicate that the server has failed.

This appendix lists the alarm conditions that may be reported and offers suggestions for clearing the alarms. The alarms listed are generated by the ContactStore server and reported in the ContactStore System Administration pages and through email. XXX and YYY in the AlarmText column represent a specific parameter, such as a station number, file name, and so on.

LEVEL ALARM TEXT REMARKS WHAT TO DO
INFO Daily heartbeat. System still running. Should be received daily by email but does not appear in Alarms/Events log.
INFO XXX Job Queue backlog reduced to acceptable level. Currently YYYms. Performance acceptable again.
INFO System shut down. System shut down for some reason. If you stopped it, no action required. Otherwise find out why. This message is displayed after a controlled shutdown.
INFO Wrote to archive disk correctly. Previously reported archive problem now cleared. No action required.
INFO Correct archive disk now inserted. Now able to write to disk in drive. No action required.
INFO Mail sent successfully. Previously reported problem sending email resolved. No action required.
MINOR Cannot insert details of recording XXX into database. Check available disk space on the partition on which ContactStore is installed.

Verify that MSDE services are running.

MINOR Failed to delete file XXX. Reason: YYY Check the VMPro's Voice Recording Library path; as long as the call is playable from ContactStore, you can delete the file manually.
MINOR Failed to copy file XXX. I/O Error: YYY. Take copy of XXX manually.
MINOR Failed to create/write target files for recording YYY. Take copy of XXX manually.
MINOR Failed to write XML file XXX. Reason: YYY. Check disk space on the partition on which your calls are being stored.
MINOR Port XXX. Error playing file. Reason: YYY. Depends on reason. Verify that the file exists.
MINOR Error processing file XXX. Reason YYY. Depends on reason shown.
WARNING XXX Job Queue individual slow job - took YYYms. One-off occurrence not important. Note time of day and report if persistent.
WARNING XXX Job Queue backlogged. Delay currently YYYms but may go higher. One-off occurrence not important. Note time of day and report if persistent.
WARNING System restarting. System restarted for some reason. If you restarted it, no action is required. Otherwise find out why. Power failure?
MAJOR Error displaying alarm tag. ContactStore bug. Report problem.
MAJOR Bad or wrong type of archive disk inserted. Insert blank DVD+RW
MAJOR Unable to write to archive file XXX. Reason: YYY. Check Troubleshooting Guide. Insert a new blank DVD+RW.
MAJOR No disk available for calls archive. Insert blank DVD+RW.
MAJOR Previously closed archive disk inserted. Insert blank DVD+RW.
MAJOR Error displaying ContactStore state tag. ContactStore bug. Report problem.
MAJOR Error purging database. Reason: XXX. Check PostgreSQL service running. Depends on reason shown.
MAJOR Error sending email. Check all email settings. Send test email to verify this account.
MAJOR Authentication failed attempting to send email. Check account name and password for email account.
MAJOR Error in IterateSettingsTag ContactStore bug. Report problem.
MAJOR Invalid settings group requested in IterateSettingsTag ContactStore bug. Report problem.
MAJOR Error in SettingTag ContactStore bug. Report problem.
MAJOR Unrecognized field request in SettingTag ContactStore bug. Report problem.

 

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