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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

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IP Office Contact Store

Backing up your Server

You are strongly advised to install and configure an automated backup tool to provide a recoverable image of your server. You should back up the partitions onto which you have installed ContactStore, as well as the operating system partition(s).

If you configure a Database backup path using the Administration pages, ContactStore will automatically write a backup of the database each night. The backup occurs just after 1am every morning. On Sunday mornings a full backup is made; on other days an incremental backup is added to this file. Each week, the previous week’s backup file is renamed from ContactStore.dump to ContactStore.old and the previous week’s file is deleted.

Therefore, you need to archive ContactStore.dump file every night, either before 1am or after 2am, to avoid colliding with the database backup. If you specify a fileshare on a remote computer, you will need to configure a file share to allow access to a user account and then set the ContactStore service to 'Run as...' that user. To allow ContactStore to function, you must ensure this user account has at least the same access rights as the local system account which the service uses by default.

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