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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store

Changing Server Settings

There are some configuration details that must be set in order to safeguard the operation and recoverability of your system. Any that cannot be left at automatic defaults are shown in red on the appropriate administration page.

To complete the configuration:

Click the link Server under the heading System Settings. The Server Settings page opens.

The Server Settings page determines how the ContactStore server operates. Verify that all settings are appropriate for your system. Any values that are shown in red must be edited and valid values entered.

Settings are split into two groups:

Recorder Settings - affecting the storage of recordings and details about them.

Alarm Notification - used to allow sending of alarms and events via email.

Each setting is described below in the order in which they are listed on screen.

Recorder Settings

Recorder Number
This defaults to 1. If you have more than one IP Office within your business, you should set each one to a different number to ensure that recordings made on each of your systems are readily distinguishable from each other. The ContactStore application gives each recording a unique recording reference number. If you do not set each of your systems to a different number, it may be impossible to identify which system a given recording came from.

Directory Path for Recordings
This defaults to \calls beneath the path into which you installed ContactStore. All recordings are stored beneath this root folder. Before you start recording, you can change this path in order to use a different partition. You can also use a share on another server but only if access rights are established such that this share is automatically visible to the application without the need for additional authentication. Be sure that the share is always accessible to the recorder. Avaya cannot take responsibility for failures due to network outages between the recorder and the share. To change this setting once you have already started recording, copy all folders and files beneath the old location to the new location before you make any further recordings.

Database Backup Path
Enter the name of a folder that ContactStore can use as a backup destination. The contents of the call details database are backed up to this location with a full backup every Sunday; incremental backups are added to the file the other nights of the week. You should arrange for these files (named ContactStore.dump) to be archived safely in case you ever need to restore the call details database. If you specify a fileshare on a remote computer, you will need to configure a fileshare to allow access to a user account and then set the ContactStore service to 'Run as...' that user. To allow ContactStore to function, you must ensure this user account has at least the same access rights as the local system account which the service uses by default.

Optional Internal DVD+RW Drive
This setting shows the drive letter of the DVD+RW drive being used to archive calls. This setting is typically D if you have replaced the supplied CD drive with a DVD+RW drive. If you do not have such a drive, or do not want to use it for recording archival, leave it blank. It will show as Not defined.

Start DVD+RW volume labels with
Each DVD+RW media to which calls are written is given a unique label. These are sequentially numbered and start with the string specified here. The setting defaults to Calls but can be set to any string of up to 5 characters. This field is short so that a 4-digit sequence number can be appended to it.

If you only have a single ContactStore server, you can leave this at the default. If you have more than one ContactStore server in your enterprise, verify that each has a different string set for this label root so that media produced by each system can be clearly distinguished from each other.

If you change this setting while a DVD is being written, the system will stop writing to that disk. Insert a new one, which will be labeled with the new name. The sequence numbers after the name will continue to increase rather than be reset to 0000.

Retain call details for (months)
At some point, the size of the call details database will become either unmanageable or will fill the available disk space. Specify, in months, how long call detail records are retained before they are purged from the system. This ensures that the database stabilizes at a finite size.

Purging is carried out at, or shortly after, 1:00 A.M. each morning and does not impact recording or replay.

Alarm Notification

SMTP Mail "From" Address
Set the name from which alarm email messages originate, for example, "ContactStore Head Office."

SMTP Mail Server
Enter the name of the SMTP mail server on which you have established an email account that the ContactStore can use to send email messages regarding alarms and events. If you leave this blank, the system will not send email messages when alarms occur.

If you leave this setting blank, you can leave the remaining settings on this page blank.

SMTP Username
Leave this blank unless your SMTP server requires that any sender be authenticated. If required, set the username of the SMTP account here.

SMTP Password
Leave this blank unless your SMTP server requires that any sender be authenticated first. If required, set the password of the SMTP account here. The password is masked when entered in this field.

Send alarm/event email to
Specify the email address (up to a maximum of 100 characters) to which alarm and event messages should be sent. Separate multiple addresses with a semi-colon (;). The email recipient can be a local system administrator, a manned help-desk and/or suppliers' support desks if you have a support agreement that includes this facility. The system sends an email message each time an alarm occurs or is cleared. It also sends an email once per day as a "heartbeat" to let you know it is still operating. Failure to receive the daily heartbeat message should be investigated; it could indicate that the server has failed.

Emails are only sent every 10 minutes.

Entering an incorrectly formatted email address (such as one that does not include "@") will stop all emails from being sent; this will be reported in the Alarms table, however, you will not receive email notification. Entering a non-existent but validly formatted email address, on the other hand, does not stop email reaching others in distribution list. Confirm that you are receiving emails correctly after you make any changes to these settings.




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