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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store

Functional Components
ContactStore can run on the same server as VoiceMail Pro or a separate one. The ContactStore application contains several distinct Functional components as shown in the diagram.

Functional Components of the Contact Store

The major functional components of the ContactStore server are:

A folder into which VoiceMail Pro deposits .wav files as recordings complete.

A file path into which call contents and derived files are written as industry standard .wav and .xml files.

An MSDE database into which details of all recorded calls are inserted.

A browser-based call search and replay application.

A browser-based system configuration and status monitoring application.

Disk space management - Oldest recordings are automatically deleted as needed.

Optional archive management - Recordings are automatically written to a DVD+RW drive.

The rest of this section provides details about these components.


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