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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store

Hardware Requirements
The platform required for a ContactStore server varies according to the volume of recordings to be made and the number of concurrent users of the search and replay application.

The sizing guidelines given assume a sustained recording load of up to 15 concurrent recordings and a moderate replay load of up to 5 concurrent replays.

Disks may be SCSI or IDE connected. SCSI is recommended for high capacity systems. You can also use a RAID controller with an array of disks configured so they appear as a single partition to the operating system.

ContactStore manages disk space so as to maintain a small amount of free space on the disk. To do this, install it on its own partition so that the whole partition can be used for the storage of the application and the recordings made by it. For more information, see Calculating the Disk Size Required for Recordings for instructions on how to determine the total hard disk requirements.

Variant RAM HD Pentium 4 Celeron AMD XP Pro 2000 Pro 2000 Server 2003 Server
VM Pro Server and ContactStore 512MB 20GB*1 P4 2.8GHz Not Tested Athlon XP 3000+
All Athlon 64
ContactStore 512MB 10GB*2 2.GHz Not Tested Athlon XP 3000+
All Athlon 64


*1 - For all voicemail servers, also allow 1mb per minute for messages and greeting storage.

*2 - Also allow 7.2MB per hour for recordings in the ContactStore disk partition.

Disk Partitions

We recommend that you install ContactStore on a dedicated drive partition. This enables the software to monitor the available disk space and automatically delete your oldest recordings to make room for newer ones as your disk fills.

If you install the software onto a partition that other software uses, you may find that, over time, the amount of storage available for your recordings decreases, due to gradual build-up of log files, internet caches, temporary files, and so on. ContactStore is designed to control the growth of its own such files in its own partition but cannot do so for other applications.

The first step of the installation process is for you to specify the partition and path onto which ContactStore should be installed. A minimum of 20GB is recommended to allow for at least 10GB of recordings (over 1000 hours of audio) to be held online. For more information, see Calculating the Disk Size Required for Recordings.

The following scenarios are supported by Avaya for installing the IP Office ContactStore solution. These scenarios relate to installing the ContactStore and VoiceMail Pro application.

Same Drive - Separate Partition.

Same Server - Separate Drives.

Separate Servers.

Sound card

To replay calls from the ContactStore server itself, it must be equipped with a sound card and appropriate Windows drivers installed. However, this is not essential since replays can be performed via a browser on another computer.

Local DVD+RW drive

Single-sided 4.7GB DVD+RW media are supported.

If you intend to use a DVD+RW drive for archiving, the DVD+RW drive must support Nero V6 (see www.nero.com) and the server must have Nero V6 installed.

You should install the DVD+RW before you install the software. You can do this after you install the ContactStore software; however, no archive media will be created until you install the drive.

Network connectivity

The ContactStore server must have LAN speed of 100Mbps or better access to the directory into which VoiceMail Pro deposits recordings and to the storage location into which ContactStore compresses and retains the recordings.

Internet Explorer 5.0 or higher required.


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