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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

IP Office Contact Store

Adding Hierarchical File Storage Support

If you intend to configure the recorder so that recordings are stored on a network share, where the ContactStore cannot or should not attempt to determine the amount of free disk space, you may need to disable the deletion of old call records. You will then need to ensure that the share does not fill (either manually or by some automated means, such as a Hierarchical File Storage system) to ensure that there is always space available for new recordings. To disable the deletion of old call records, add the following line to the properties file:


The recorder will now NOT attempt to delete old recording files; therefore, you must configure the HFS system to migrate older files to your tape library as necessary.

When attempting to replay calls from files that have been migrated to tape, there is a delay before the call is replayed. If the delay is 30s or so, then the replay application will work; longer delays may trigger a time-out. If a time-out occurs, wait a few minutes and then retry. The file may be restored by the time the second replay request is made.

A number of advanced options require that you edit the properties file \properties\csipo.properties. The file is located beneath the path into which you installed ContactStore. (The default path is C:\Program Files\Witness). You can use Notepad or any other text editor to make the changes to this file. Before editing this file it is recommended you create a backup.

You need to create the properties file as it is not created automatically. For more information, see the Trouble Shooting section in the Appendix.




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