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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

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IP Office Contact Store

Internal Database

If you have retained all of the .xml and .wav files, then you have kept all of the details about the recordings you have made. However, the system uses Microsoft's MSDE database to hold this information in more readily accessible forms. This database is located on the ContactStore server.

Archiving

To avoid having to repopulate these databases in the event of corruption or disk failure, ContactStore automatically backs up the database content to a path you specify. A full backup is performed weekly with daily incremental backups.

The database stores details of the recordings as well as details of the ContactStore configuration.

Recording details
The call details database is stored beneath the location into which you installed ContactStore, under the /MSSQL sub-directory and occupies approximately 1KB per call. To allow you to search for calls easily, the details of the recordings are normally inserted into this database. It contains one record for each call recorded and additional records for each party on the call and the owner of the call. The information stored for each call is:

A unique reference for the recording.

The start date and time.

The duration of the recording.

The name and number of the parties on the call—where this was available to IP Office (through ANI, CLI or DNIS) at the time of the call.

The direction of the call (incoming or outgoing).

The owner of the recording.

The target or dialed number, which may be different from the number that actually took the call.

Configuration details
Several tables hold details of system configuration, such as file paths, time outs and user authorization rights.


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